Lisa Spano
Omni William Penn Hotel
Canonsburg,PA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeDelivery DriverCourier
Work Type
Contract WorkGig Work
Location Preference
On-Site
Location:
Canonsburg, PA, US
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Important To Me
Healthcare benefitsPaid time off
28
years of professional experience
Reliable delivery driver with a strong focus on safety and customer satisfaction. Expertise in optimizing routes and communicating effectively with clients to ensure seamless service and timely deliveries.
Work History
Delivery Driver
7 Years- Delivered food orders efficiently while adhering to traffic regulations and safety protocols.
- Utilized GPS navigation systems to optimize delivery routes and reduce waiting times.
- Communicated effectively with customers to ensure satisfaction and address any concerns promptly.
- Collaborated with restaurant staff to coordinate timely order pickups and manage delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Lead Banquet Server
27 Years 11 Months- Assisted banquet staff to provide efficient service during events.
- Supported setup and breakdown of banquet spaces to meet venue standards.
- Guided new team members on service protocols and best practices.
- Helped maintain inventory of tableware and supplies for smooth event execution.
- Aided in menu planning and execution alongside culinary team.
- Responded to guest requests and concerns to enhance satisfaction during events.
- Improved guest experiences by providing attentive service and anticipating needs during events.
- Worked with culinary team to design customized menu options based on client preferences and dietary restrictions.
- Facilitated successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
- Addressed guest complaints or concerns professionally and took appropriate actions as needed.
- Enhanced banquet setup process for greater efficiency and reduced labor costs.
- Collaborated with support staff such as dishwashers, bartenders, and chefs throughout the event process.
- Partnered with event planners and clients to guarantee smooth event execution and meet expectations.
- Oversaw a team of servers to secure timely food delivery and proper table settings for all banquets.
Education
High School Diploma
Skills
Great accident free driving record
28 years of customer service
Abilty to follow written and oral directions.
Calm demeanor when dealing with guests
Timeline
Delivery Driver
Uber Eats
09.2019 - CurrentRead More
Lead Banquet Server
Omni William Penn Hotel
10.1998 - CurrentRead More
Montour
High School Diploma
Read More