Lisa Sprague
Broker's Realty
East Lansing,MI
25
years of professional experience
Driven Finance Manager/Business Development Officer with a proven track record, adept in financial product knowledge and relationship building. Excelled in identifying loan solutions for subprime customers, enhancing dealership profits, and fostering lender relations. Skilled in data interpretation and interpersonal communication, consistently achieving and surpassing performance standards.
Work History
Business Development Officer
1 Year 7 Months- Generate new business with marketing initiatives and strategic plans to increase member growth through our Indirect and Mortgage Departments.
- Strengthen relationships with key Dealers and Brokers by providing exceptional support and maintaining regular communication.
- Consistently exceeding quotas through penetration of newly established dealer partnerships and real estate mortgage referrals.
- Built relationships with colleagues to facilitate teamwork, cooperation and success. Teamwork makes the dream work!
- Contributed to a 36% mortgage portfolio growth in the last year, $58M in new portfolio assets, and 162 new mortgage purchases through strategic business development and realtor initiatives.
- Contribute to event marketing, sales and brand promotion by actively creating membership drives and sponsorship events along with LAFCU Lunch & Learns with local real estate offices.
- Keep detailed records of daily activities through CRM.
Licensed Realtor
3 Years 5 Months- Compare properties with similarly sold properties to determine competitive market prices.
- Maintained up-to-date knowledge of local market trends and regulations, providing insights and advice to clients.
- Write contracts, listings detailing and professionally highlighting property features to increase sales chances.
- Resolve client concerns related to home purchases to maintain high customer satisfaction.
- Present purchase offers to sellers for consideration.
- Developed and maintain relationships with clients through networking, postcards, and cold calling.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Automotive Finance/Sales Manager
16 Years 10 Months- Submit deals to lenders, desk deals for maximum front end profitability while offering back end options to every customer.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Proactively identified solutions for customers experiencing credit issues by matching them with a vehicle based on their credit approval.
- Assessed and audited loan portfolios for compliance with lender underwriting policies.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of funding loans.
- Assisted customers with completing loan applications and financial documents.
- Researched and updated industry knowledge on changing legislation and regulations, including title work and CVR.
- Increased profit margin for dealership based on inventory by maximizing frontend and backend product.
- Built strong relationships with finance companies and repeat customers.
- Business Development by contacting leads, referrals and previous customers.
- Audit and balance monthly contract funding.
- Provided sales training on lender program changes, policy change and monthly contract target range.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Automotive Finance Director-Regional Manager
5 Years 9 Months- Supervised SubPrime Finance Managers by motivating them to maintain customer service and performance standards.
- Assisted with funding and loan applications.
- Trained Finance Managers with up to date lender programs.
- Applied effective communication and time management techniques to meet funding deadlines.
- Developed and Maintained Dealer/Lender partner relationships to include portfolio management.
- Establish monthly targets while providing daily support to each Finance Manager assigned to my territory.
- Mentored finance team members, fostering professional growth and enhancing team performance.
Education
- Paralegal Studies
Skills
Financial product knowledge
Data Interpretation
Contract Preparation
Interpersonal Relations
Excellent Communication
Multitasking
Relationship Building
Problem-Solving
Timeline
Business Development Officer
Lafcu Credit Union
03.2025 - CurrentRead More
Licensed Realtor
Broker's Realty
05.2023 - CurrentRead More
Automotive Finance/Sales Manager
Kia of Lansing
10.2007 - 08.2024Read More
Automotive Finance Director-Regional Manager
Auto Credit Express
01.2002 - 10.2007Read More
Delta College
from Paralegal Studies
Read More