Hi, I’m
Lisa Stella
Lansing,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills. Accomplished in independent decision-making and employing sound judgment. Dedicated to applying training, monitoring, and morale-building skills to enhance employee engagement and boost performance.
Overview
13
years of professional experience
1
Certification
Work History
Consumers EnergyLansing, MI
Campaign Operations Manager
10.2021 - 07.2023
Job overview
- Boosted overall product consistency and reliability by implementing quality control systems including documented processes and checklists, reducing errors by 25%
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes and increased performance bonuses by 2%
- Using storytelling skills, analyzed and reported on key performance metrics to senior management
- Facilitated smooth collaboration between departments by creating meeting cadence and documenting results, action items, and next steps.
DNVOkemos, MI
Outreach Program Coordinator
08.2020 - 10.2021
Job overview
- Improved staff performance and close rate by 15% through developing and implementing training programs
- Streamlined processes by creating efficient systems for report generation and communication with stakeholders via Microsoft Dynamics dashboards
- Analyzed program data to identify trends, areas of improvement, and growth opportunities
- While managing multiple projects, demonstrated strong organizational and time management skills.
Nationwide Insurance CompanyColumbus, OH
Senior Analyst
08.2017 - 08.2019
Job overview
- Increased visibility of key performance indicators by developing Tableau dashboards
- Elevated departmental performance via implementing targeted training programs to develop employee skills and expertise
- Nurtured strong working relationships with clients by ensuring their needs were met while exceeding expectations on deliverables 80% overall.
CLEAResult (formerly Conservation Services Group)Columbus, OH
Staff Supervisor
12.2010 - 05.2017
Job overview
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies. This reduced errors by over 20%
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Applied strong leadership talents and problem-solving skills to increase team efficiency and organize workflows.
Education
Illinois State UniversityNormal, IL
Bachelor of Science from Anthropology And Sociology
05.2001
University Overview
- Undergraduate Teaching Assistant
- President of the Society of Student Anthropologists
Skills
- Team Leadership
- Employee Coaching and Mentoring
- Documentation And Reporting
- Customer Relationship Management
Accomplishments
- Reduced costs (over $1 million per year in company savings) by collaborating with Marketing and Software Development teams to launch Microsoft Dynamics for outbound email campaigns. Received a “Leave It Better Award” for this project.
- Increased audience participation by using Microsoft Dynamics to identify and target customers for specific marketing campaigns.
- By using formal problem-solving tools, such as 5 Whys and Fishbone Diagram, documented and resolved data quality issues which led to improved end products.
- Improved staff knowledge, skills, and product consistency by developing procedure manuals and quality assurance protocols.
- Ensured career growth for staff by advocating for upskilling and dedicating time each work cycle to pursue this.
Timeline
Campaign Operations Manager
Consumers Energy
10.2021 - 07.2023
Outreach Program Coordinator
DNV
08.2020 - 10.2021
Senior Analyst
Nationwide Insurance Company
08.2017 - 08.2019
Staff Supervisor
CLEAResult (formerly Conservation Services Group)
12.2010 - 05.2017
Illinois State University
Bachelor of Science from Anthropology And Sociology
Volunteer Work
I am currently a volunteer for Against All Odds Cat Rescue. My activities include event planning, fostering, data entry, and creating social media content.
Objectives
An opportunity to lead a team and develop their skills to create a highly skilled and performance-motivated workforce; to identify and improve inefficient processes and enhance workforce management strategies to control costs; to foster effective business relationships and collaborate seamlessly on cross-team agendas.
Continuing Education
- Professional Certificate in Business Analysis, Michigan State University, 2024
- AGILE Methodology, Consumers Energy, 2022
- PLM Certificates I - V plus Market, Pragmatic Institute, 2022
- Business Analytics Nanodegree, Udacity, 2020
- SQL Querying: Fundamentals, The Computer Workshop, 2019
- Tableau Introduction and Tableau Advanced, The Computer Workshop, 2018, 2019
- Building Analyst and Envelop Specialist Certifications, Building Performance Institute, 2015
- Best Management Practices, CLEAResult, 2014
- Project Management for Everyone, Conservation Services Group, 2014