Lisa Stewart
Lindenhurst,NY
Summary
Dedicated professional with expertise in customer satisfaction, cash handling, and inventory management. Proven ability to train and mentor staff, enhancing operational efficiency and fostering a welcoming atmosphere.
Overview
23
23
years of professional experience
Work History
Key / Head Bartender /Certified Trainer
Outback Steakhouse
Lindenhurst, New York
04.2016 - Current
- Managed inventory for bar supplies and liquor orders to ensure optimal stock levels.
- Resolved customer complaints and disputes to enhance overall satisfaction.
- Trained new bartenders on drink mixing techniques and pouring standards to uphold quality service.
- Provided exceptional service, fostering a welcoming atmosphere for all patrons.
- Trained and mentored new bartenders on techniques and customer service standards.
- Ensured accurate cash handling procedures were followed at all times.
Assistant Manager
Modell's Sporting Goods
Bay Shore, NY
06.2008 - 03.2016
- Supervised daily operations of retail staff and coordinated scheduling to ensure optimal coverage.
- Hired and trained new employees in customer service standards and product knowledge.
- Managed inventory levels and organized stockroom to streamline access for team.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Created reports on sales trends and inventory levels to inform strategic decision-making.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed cash transactions and prepared bank deposits for accuracy.
- Coordinated the ordering, scanning, and storage of shipments to maintain stock availability.
- Assisted in developing promotional displays to enhance product visibility.
Assistant Manager
BENNIGANS
North Babylon, New York
08.2003 - 06.2008
- Oversaw daily restaurant operations, including scheduling, budgeting, hiring, and inventory control, to ensure smooth functioning.
- Managed daily restaurant operations and ensured service quality standards.
- Trained and supervised staff to improve performance and ensure high service quality.
- Supervised dining room staff activities to uphold service standards and address guest needs.
- Resolved customer complaints professionally to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coordinated inventory management to maintain optimal stock levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed cash transactions and prepared bank deposits for accuracy.
Education
Bachelor of Arts - Elementary Education
Dowling
Oakdale, NY05-2006
Skills
- Drink mixing techniques
- Inventory management
- Staff training and supervision
- Operation supervision
- Cash handling
- Sales forecasting
- Customer satisfaction
- Problem solving
- Staff training
Timeline
Key / Head Bartender /Certified Trainer
Outback Steakhouse
04.2016 - Current
Assistant Manager
Modell's Sporting Goods
06.2008 - 03.2016
Assistant Manager
BENNIGANS
08.2003 - 06.2008
Bachelor of Arts - Elementary Education
Dowling