Lisa Stokes
Sarver,PA
Summary
Top-producing, relationship-driven sales professional with 20+ years of experience growing industrial and B2B accounts and driving revenue. Proven record of increasing territory performance, retaining high-value clients, and developing new business across multi-state markets.
Overview
19
19
years of professional experience
Work History
Account Manager
Projectile Tube Cleaning, Inc.
Ford City, USA
01.2017 - Current
- Manage and grow 200+ industrial accounts across Power Generation, Food & Beverage, and Refining sectors in a multi-state territory.
- Top revenue producer since hire; increased territory revenue 15–25% year over year through new business development and account expansion.
- Full sales cycle from prospecting and quoting through project execution and post-job follow-up.
- Develop tailored industrial service proposals aligned with plant specs, safety requirements, and budget constraints.
- Drive new business via cold calling, onsite visits, referrals, and trade shows.
- Coordinate closely with operations, field crews, and plant management to ensure smooth, on-time project delivery.
- Serve as primary client contact for issue resolution, scheduling conflicts, and scope changes—maintaining strong long-term relationships and repeat business.
- Mentor and onboard new sales hires; share best practices to strengthen pipeline and close rates.
- Maintain accurate account and opportunity data in Salesforce.
Sales & Customer Service Manager
Filmet
Cheswick, USA
02.2013 - 09.2016
- Managed a team of four in sales and customer service, driving accountability and performance.
- Implemented new processes that improved data accuracy and complaint handling.
- Improved account recovery by 15% through streamlined work orders and shipping workflows.
- Assisted with a new online division, including pricing strategies and marketing campaigns.
- Reviewed contracts, negotiated terms, and drove growth through prospecting and upselling.
- Conducted monthly performance reviews and delivered ongoing training and development.
Account Executive
Filmet
Cheswick, USA
10.2006 - 02.2013
- Grew new business 50% in first year through proactive prospecting and lead generation.
- Maintained 98% client retention by building strong, long-term customer relationships.
- Developed customized solutions based on customer needs.
- Represented company at industry trade shows to generate and qualify new leads.
Education
Bachelor of Science - Communications
Indiana University of Pennsylvania (IUP)
Skills
- Mastery of sales cycle (prospect, qualify, close, follow up)
- New business development
- Strong lead development skills
- Territory growth and opportunities identification
- Customer retention and relationship management
- Account servicing and client relations
- Cold calling and customer service
- Networking skills
Earlier Experience
- Customer Service / Inside Sales, Colonial Life & Accident
- Account Executive, Phototypography, Inc.
Timeline
Account Manager
Projectile Tube Cleaning, Inc.
01.2017 - Current
Sales & Customer Service Manager
Filmet
02.2013 - 09.2016
Account Executive
Filmet
10.2006 - 02.2013
Bachelor of Science - Communications
Indiana University of Pennsylvania (IUP)