Lisa T
TX
Quote
If you can dream it, you can do it.
Walt Disney
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Vendor Experience Associate/Account Manager
Zola
San Antonio (remote), TX
12.2021 - 11.2022
- Fostered 100+ vendor accounts post-onboarding.
- Triaged high-volume of back-end technical issues.
- Lead demos/training with multiple vendors per week on how to utilize the platform and achieve their ROI goals.
- Reduced customer churn rates by proactively reaching out to inactive clients and retaining an average of 2-3 clients per week in my assigned region.
- Used proven salesmanship techniques to upsell and cross-sell company products with an average cost of $75-$100 per vendor.
- Kept accurate records pertaining to account notes, documenting updates and renewals.
- Created reports to analyze common issues pertaining to vendors in my assigned region.
- Created personalized how-to tutorial videos for vendors.
Catering Manager
Wedgewood Weddings
Castroville, TX
06.2021 - 12.2021
- Converted leads to an average of 2 bookings per week with the average wedding cost between $12,000 - $15,000 low-end.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Negotiated and finalized sales proposals with prospective clients.
- Organized budgets, guest lists, catering, and event timelines.
- Discussed potential risks and ensured vendor information was correct and within budget during BEO meetings.
- Supervised activities of event staff to maintain service levels and support guest needs.
- Conducted end-of-night event reviews regarding the successes and failures of all events.
- Planned and coordinated 50+ large and small-scale events (30-300).
Event Planner, Balloon Arch Artist
Self-Employed (Part-time weekend)
03.2021 - 11.2021
- Coordinated schedules and timelines for events.
- Tracked payments, balances, and registrations for various events.
- Negotiated with vendors to achieve the most favorable terms.
- Drove growth in the event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Created Facebook/Instagram Ads, designed flyers, and brochures to reach a target audience, prospect leads, and convert leads.
- Managed website, and social media pages
- Established working relationships with clients by organizing various events.
Law Enforcement Officer/Field Training Officer
City of San Antonio
05.2013 - 06.2021
- Investigated 1000+ incidents in an efficient manner.
- Adept in various types of conflict mediation between individuals.
- Trained and evaluated 100+ trainees on correct procedures to maximize efficiency.
- Helped 100+ individuals deal with substance abuse, mental illness, and other crisis by delivering personalized attention.
- Completed daily detailed incident reports and other administrative tasks.
- Managed a high volume of critical scenes while maintaining composure and delegating tasks.
- Initiated collaboration between community members and police department to strengthen communication and trust.
Education
Bachelor of Science - Marketing Management
Western Governor's University
Salt Lake City, UT 08.2018 -
Some College (No Degree) - Sociology
San Antonio College
San Antonio, TXSkills
Project management skillsundefined
Certification
Foundations of Project Management Certification - Google | Coursera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vendor Experience Associate/Account Manager
Zola
12.2021 - 11.2022
Catering Manager
Wedgewood Weddings
06.2021 - 12.2021
Event Planner, Balloon Arch Artist
Self-Employed (Part-time weekend)
03.2021 - 11.2021
Bachelor of Science - Marketing Management
Western Governor's University
08.2018 -
Law Enforcement Officer/Field Training Officer
City of San Antonio
05.2013 - 06.2021
Some College (No Degree) - Sociology
San Antonio College
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