LISA TABER
Massillon,Ohio
Summary
Dedicated and detail-oriented professional with extensive experience in healthcare administration, insurance claim resolution, and operational management. Proven ability to train and mentor teams, streamline processes, and analyze trends to improve efficiency. Seeking a role where I can leverage my expertise to drive organizational success.
Overview
24
24
years of professional experience
Work History
Point of Contact
US Acute Care Solutions
02.2017 - Current
- Train, onboard, observe, and assist new and current reps with resolving insurance carrier claim denials, including training offshore reps
- Created the current training outline for new employees
- Train other Point of Contacts and review processes to maintain consistency and efficiency
- Identify trends and issues, take steps to resolve, and present findings to leadership for resolution
Follow-Up Representative
US Acute Care Solutions
11.2014 - 02.2017
- Reviewed insurance carrier denials to resolve for payment
- Communicated with insurance providers and patients to address billing issues
- Assisted in process improvements to enhance claims resolution
Charge Verification
US Acute Care Solutions
02.2001 - 11.2014
- Entered and reviewed patient demographics and insurance information
- Processed coding charges and created claims for submission
- Ensured accuracy and compliance with healthcare regulations
Education
Sullivan Junior College of Business
Louisville, KY01.1986
Skills
- Insurance claim resolution
- Patient refunds
- Process improvement
- LEAN methodologies
- Operations management
- Interviewing
- Hiring
- Scheduling
- Payroll processing
- Retail management
- Store operations
Projects And Achievements
- Veterans Workflow, Created the current processes for claim resolution. Maintain all workflows for on- and offshore Veterans reps. Analyze reporting, identify trends and issues, and take steps to resolve or report to leadership.
- New Business Workflow, Review all new business claims to verify workflow and process accuracy. Maintain and analyze reporting, identify trends and issues, and take corrective action or report to leadership.
Timeline
Point of Contact
US Acute Care Solutions
02.2017 - Current
Follow-Up Representative
US Acute Care Solutions
11.2014 - 02.2017
Charge Verification
US Acute Care Solutions
02.2001 - 11.2014
Sullivan Junior College of Business
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