Delisa Taylor
Humble,TX
Summary
Demonstrated expertise in customer service with 16 years of results-driven experience.
Overview
11
11
years of professional experience
Work History
Customer Experience Specialist
Percepta
Houston, TX
12.2019 - 11.2025
- Oversaw case management for customer vehicle concerns, focusing on EV chargers and electric vehicle issues.
- Collaborated with Morley systems to streamline operations and enhance efficiency.
- Collaborated with dealerships to monitor and communicate vehicle repair and parts status.
- Diagnosed and resolved issues with electric vehicle charging systems.
- Facilitated resolution of escalated calls as team lead at Percepta.
- Assisted team in resolving customer inquiries on first contact. Supported colleagues in achieving high customer satisfaction rates. Contributed to team efforts in maintaining service quality standards.
Sales Support
Miu Miu Prada
Houston, TX
05.2019 - 12.2019
- Assisted luxury clients in styling for events. Supported updates to store inventory with new seasonal items. Collaborated with team members to enhance client experiences.
- Facilitated client education on Miu Prada's brand narrative and heritage.
- Assisted customers with inquiries and product selection. Supported sales team in achieving targets through effective communication. Provided exceptional service to enhance customer satisfaction.
Sales/Education Coordinator
Lancer Skincare
Houston, TX
09.2018 - 05.2019
- Championed education initiatives for staff and new clients on Lancer Skincare products.
- Executed spa party events to achieve targeted sales objectives.
- Executed store visits to enhance brand visibility and engagement.
Executive Assistant
Keller Williams Realty
Houston, TX
01.2017 - 09.2018
- Executed planning and coordination of open house events to enhance community engagement.
- Executed outreach initiatives by contacting potential buyers and sellers.
- Executed data entry for new home listings using Microsoft Word, Excel, and PowerPoint.
Sales Lead
Origins Skincare
Houston, TX
09.2014 - 12.2016
- Trained newly hired employees and onboarded clients on brand values and offerings.
- Educated clients on makeup and skincare applications to enhance personal beauty routines.
- Resolved customer grievances through effective communication and problem-solving strategies.
- Oversaw delegation of tasks to achieve sales quota.
Education
High School Diploma -
Madison High School
Houston, TXSkills
- CRM software
- Request management
- Client advocacy
- Trend monitoring
- Call center operations
- Understanding customer needs
- Teamwork and collaboration
Timeline
Customer Experience Specialist
Percepta
12.2019 - 11.2025
Sales Support
Miu Miu Prada
05.2019 - 12.2019
Sales/Education Coordinator
Lancer Skincare
09.2018 - 05.2019
Executive Assistant
Keller Williams Realty
01.2017 - 09.2018
Sales Lead
Origins Skincare
09.2014 - 12.2016
High School Diploma -
Madison High School