Lisa Teicher
South Windsor,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
4
4
Certification
Work History
Youth Coach
New Hope Manor
Manchester, CT
01.2011 - 01.2012
- Oversaw the Behavior Management system, formulated treatment plans and participated in client progress plans
- Provided individual and group counseling and produced daily reports on client behavior
- Taught daily living skills to residents and accurately distributed medications
- Certified in Therapeutic Crisis Interventions, CPR and Medication Distribution
Companion/Homemaker
Privately Employed
West Hartford, CT
01.2010 - 01.2012
- Cared for two elderly adults with cognitive limitations such as dementia & Alzheimer’s
- Performed light cooking and cleaning duties, errands and appointments
- Provided social interaction and support to provide better quality of life.
Medical Receptionist
Greater Hartford Nephrology
Bloomfield, CT
01.2009
- Greeted patients and answered phones in busy practice with four full time physicians
- Printed encounter forms wrote out receipts and appointment reminders
- Answered questions from patients, handled phone calls from upset patients
- Accurately filed patient charts and filed results in the Enterprise EMR
- Scheduled appointments and entered patient demographics in computer database.
Sales Associate
Macy's
Manchester, CT
01.2008 - 01.2012
- Greeted shoppers and ensured that each customer received outstanding service
- Efficiently processed customer sales at register and bagged purchased merchandise
- Maintained solid product knowledge and awareness of promotions and advertisements
- Assisted in floor moves, merchandising, display maintenance and housekeeping to provide a welcoming shopping environment.
Part Time Activities Specialist
Windsor Senior Center
Windsor , CT
11.2023 - Current
- Managed inventory and ordered new supplies for activities when stock was running low.
- Maintained records of participant attendance at all activities and events.
- Conferred with management to discuss and resolve participant complaints.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
- Managed individual budgeted activities expenditures to minimize operational costs.
Certified Laughter Instructor
Self Employed
Middletown, CT
01.2014 - Current
- Provides stimulating laughter and yoga paired together for therapeutic recreation purposes
- Teaches on average, 10-15 students per class multiple nights a week
- Facilitates seminars and workshops on how to work with children and seniors and promotes the value of the activity.
Assistant to the Activities Director
Brookdale Assisted Living
South Windsor, CT
01.2016 - 08.2023
- Assisted in planning, organizing, and implementing a variety of recreational, educational, and social programs for residents
- Facilitated group activities such as arts and crafts, exercise classes, and educational workshops, promoting physical and mental well-being
- Provided one-on-one support to seniors, helping them with various tasks, including transportation, meal preparation, and companionship
- Maintained accurate records of program attendance, participant feedback, and program expenses
- Collaborated with local senior centers to develop and adapt programs to meet the changing needs and interests of senior members
- Effectively communicated with seniors, their families, and other team members, fostering a positive and supportive environment
- Helped coordinate holiday parties, game nights, and other special events to create a sense of community and happiness among seniors
- Actively engaged with seniors in conversation, providing emotional support, and assisting with daily tasks when needed
- In the absence of the Activities Assistant, carries out all unit duties
- Assist In coordination of calendar events
- Assists with marketing, promoting, and communicating materials
- Assists in keeping records and inventory of supplies.
Education
High School Diploma -
Manchester High School
Manchester, CT07-1987
Skills
- Possess excellent customer service skills and enjoys working with people
- Detailed oriented, able to work effectively as part of a team as well as independently
- Enthusiastic and a motivated self-starter, with an outgoing personality
- Strong interpersonal and communication skills, with a compassionate and patient demeanor
- Excellent organizational and time management abilities to efficiently coordinate and execute programs and events
- Comfortable with Microsoft Office Suite (Word, Excel, Outlook) and social media
- Familiarity with principles of gerontology and a deep understanding of the unique needs of senior citizens
- Public Service Driver’s License Endorsement
- ServSafe - Food Safety Certification
- CPR/First Aid – Basic Life Support
- Event Planning
- Entertainment Coordination
- Program Development
Education Certifications
- Manchester High School, Manchester, CT, Diploma
- Public Service Driver’s License Endorsement
- ServSafe - Food Safety Certification, 8/2027
- CPR/First Aid – Basic Life Support, 10/2024
Certification
Certified Laughter Yoga instructor
CPR certified basic life support Valid until 08/2027
Serv Safe-Food safety certification Valid until 10/24
Timeline
Part Time Activities Specialist
Windsor Senior Center
11.2023 - Current
Assistant to the Activities Director
Brookdale Assisted Living
01.2016 - 08.2023
Certified Laughter Instructor
Self Employed
01.2014 - Current
Youth Coach
New Hope Manor
01.2011 - 01.2012
Companion/Homemaker
Privately Employed
01.2010 - 01.2012
Medical Receptionist
Greater Hartford Nephrology
01.2009
Sales Associate
Macy's
01.2008 - 01.2012
High School Diploma -
Manchester High School
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