Lisa Tejeda
Huntington Park,CA
Summary
Capable of Leading and Supervising . Offering five years of excellence in assisting manager with supervising duties in a Labor Management environment. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment such as copy, fax and scanning equipment. Offering comprehension in Heath Connect, MD Calendar, UKG, NPS Timekeeping , Aspect, CC Pulse, TORT and Microsoft Excel software.
Overview
21
21
years of professional experience
Work History
Psych Social Clerk
Kaiser Permanente
Los Angeles, CA
03.2021 - Current
- Enter SCPMG Physician shifts into UKG for 18 Physicians, 7 Per Diem MDs and 2 NPs
- Work with PHR to resolve payroll issues in order for MD's to receive accurate compensation.
- Work with manager with Daily Staffing, monitoring call volume averaging over 500 calls per day.
- Utilize Aspect to forecast staffing need to meet Department SVL
- Monitor CC Pulse to ensure Call Center agents log in and out for start of day and breaks.
- Work with manager with selecting, scheduling and interviewing clerical candidates on bid lists.
- Proficient in NPS Timekeeping 5 years experience with organize and preparing clerical payroll consisting of 45 employees for manager to approve.
- Partner with Manager to approve or deny time off requests using TORT
Appointment Clerk
Kaiser Permanente
Los Angeles, CA
06.2015 - 03.2021
- Acted as first point of contact and schedule appointments with members based on department protocol.
- Documented all calls and inquiries in Health Connect.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled follow up appointments for members for about 25 clinicians.
- Responsible for data clean up from department error reports
- Organized and entered payroll in NPS Timekeeping
- Entered Physician payroll in MD Calendar
- Utilize Aspect to forecast staffing need to meet Department SVL
- Monitor CC Pulse to ensure Call Center agents log in and out for start of day and breaks.
Appointment Clerk
Kaiser Permanente
Los Angeles, CA
01.2011 - 06.2015
- Acted as first point of contact and schedule appointments in a High Volume General Call Center for Los Angeles Metro area
- Documented all calls and inquiries in Health Connect.
- Part of AHT Champions and assisted agents who needed support to reach there AHT goals.
- Part of Solutions Desk Team to provided appointments to members when appointment availably was dire.
- Worked on projects with management in assisting specialty department such as Ophthalmology.
Office Technician
Los Angeles Unified School District, LAUSD
Los Angeles, CA
01.2001 - 11.2010
- Chanda Smith Clerk in charge of organizing IEP meetings for teacher, parents and administration.
- Data Entry, Emergency cards, student Information
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Back up to Office manager in maintaining Certificated payroll information by calculating, collecting and entering data into Legacy payroll system.
Education
Bachelor of Arts - Liberal Arts And General Studies
California State University - Los Angeles
Los Angeles, CAAssociate of Arts - Liberal Arts And General Studies
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Huntington Park Senior High School
Huntington Park, CASkills
- Strong work ethic
- Customer service
- Communication
- Teamwork
- Computer Proficiency
- People skills
- Collaboration talent
- Problem solving abilities
Languages
Spanish
Timeline
Psych Social Clerk
Kaiser Permanente
03.2021 - Current
Appointment Clerk
Kaiser Permanente
06.2015 - 03.2021
Appointment Clerk
Kaiser Permanente
01.2011 - 06.2015
Office Technician
Los Angeles Unified School District, LAUSD
01.2001 - 11.2010
Bachelor of Arts - Liberal Arts And General Studies
California State University - Los Angeles
Associate of Arts - Liberal Arts And General Studies
East Los Angeles College
High School Diploma -
Huntington Park Senior High School
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