Lisa Timm
Chandler,AZ
Summary
Communicative receptionist with 18 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
4
4
years of professional experience
Work History
Front Office Receptionist
Ironwood Cancer and Research Center
Gilbert, AZ
02.2023 - Current
- Managed patient complaints and rectified issues to complete satisfaction.
- Provided excellent customer service by responding promptly to inquiries and requests from patients in person or via telephone, email.
- Greeted large volume of incoming patients and verified paperwork to manage smooth intake processes.
- Maintained confidentiality of patient information at all times.
- Assisted with other projects assigned by management team.
- Received payments and processed credit card transactions accurately.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Understood and followed oral and written directions.
- Answered 70-90 calls per shift to assist with patient questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled appointments for patients and recorded all client data into the system.
Clinic Site Manager
Valley ENT/Baseline Division
Mesa, AZ
04.2021 - 01.2023
- Oversee 9 employees/handle requested time off/schedule/keep track of overtime/approve payroll
- Work directly with 3 physicians regarding their schedules/staff issues/licensing /credentialing/etc
- View resumes and narrow prospective interview candidate/conduct interviews/hire
- Resolve issues with computers, credit card machines, printers and scanners
- Attend monthly manager meetings at corporate/implement new protocols
- Compose agenda for monthly staff meetings
- Bill/code for office visits, surgeries/co-surgeries
- Correct any claims on hold and submit back to corporate
- Check patient portal for messages and respond appropriately
- Verify daily deposits and take them to the bank/scan into Laserfiche
- Take patient complaints over phone and in person, resolve issues
- Make collection calls on balances/set up payment arrangements
- Work directly with all vendors/make sure invoices are coded and paid
- Create templates for clinic schedule and various office visit types in EMR system
- Helped organize the launch of a new EMR system.
Front Office/Benefit Coordinator
Ironwood Cancer and Research Center/Womens Center
Mesa, AZ
10.2019 - 04.2021
- Check-in approximately 290 to 320 patients per day
- Ask patients to fill out paperwork and check for completion
- Collect copays/deductibles/coinsurance from patients/give appropriate change when necessary
- Prepare nightly deposit after balancing daily collections
- Work as a team with about 50+ other staff members/7 different departments
- Resolve daily log/schedule discrepancies
- Assist patients when needed, wheelchair bound/walkers/unsteady on feet/language interpretation devices
- Scan insurance cards/ID/Prescription cards/pertinent documents
- Update patient charts with changes when necessary
- Prepare schedule requirements for the following day/needed documents/patient portal invites/personal health questionnaire/surgery schedule labels
- Take patient complaints in person, resolve issues
- Use good judgement on how to handle sensitive situations
- Ensure HIPAA compliance
- Report all problems to my immediate supervisor.
- Moved to BC department/benefit coordinator of all Women center surgeries
Education
Mesa High School
05.1989
Some College (No Degree) - Basic Study
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Onco EMR, G4, Centricity, Chart Logic EMR, E-clinical works EMR, Avimark, PC, Internet Explorer, Outlook, Laserfiche, Word, Excel, PowerPoint, type 75 wpm, install printers/scanners/fax, thin clients, cloud, great communication skills, team player, Multi-Line Telephone Skills, Work Prioritization
References
References available upon request.
Timeline
Front Office Receptionist
Ironwood Cancer and Research Center
02.2023 - Current
Clinic Site Manager
Valley ENT/Baseline Division
04.2021 - 01.2023
Front Office/Benefit Coordinator
Ironwood Cancer and Research Center/Womens Center
10.2019 - 04.2021
Mesa High School
Some College (No Degree) - Basic Study
Maricopa Community Colleges - Mesa Community College