Lisa Torphy
Bentz of Momence Subway
Baxley,GA
12
years of professional experience
Store manager with a proven track record in enhancing customer satisfaction and optimizing cash management. Expert in problem-solving and multitasking, successfully led teams to improve service quality while maintaining fiscal responsibility and reducing waste. Achieved a significant increase in operational efficiency through effective staff training and inventory control.
Work History
Store Manager
12 Years 3 Months- Managed daily store operations, ensuring consistent service, cleanliness, and product availability.
- Scheduled staff, balanced coverage, and adjusted labor to meet sales demand.
- Controlled inventory, placed supply orders, and reduced waste through stock rotation.
- Oversaw cash handling, register accuracy, and end-of-day reconciliation procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supported hiring, coaching, and performance management to build reliable store teams.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma
Skills
Customer service
Cash management
Problem-solving
Customer relations
Multitasking and organization
Timeline
Store Manager
Bentz of Momence Subway
11.2004 - 02.2017Read More
Grant Park High-school
High School Diploma
Read More