- DIY and Home Improvement
- I have a passion for photography and editing photos
- Documenting and sharing travel experiences
- Embracing outdoor adventures such as biking and paddleboarding
- Enjoy family time for overall physical and mental well-being
Lisa Tupper
409 Tahoe Road, Wilmington,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with strength in completing various clerical tasks and offering staff support. Experienced with office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Professional Investigator with extensive expertise in conducting detailed field investigations and gathering vital information for Insurance claims. Conducts thorough research and gathers critical information to support case resolutions.
Overview
13
13
years of professional experience
Work History
Owner/Property Manager
SELF
12.2012 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Field Investigator
Claims Bureau USA
11.2011 - 04.2022
- Developed comprehensive reports detailing findings and recommendations, facilitating informed decision-making by clients.
- Conducted witness interviews with professionalism and empathy, eliciting vital information for case resolution.
- Improved client satisfaction by providing timely updates on case progress and maintaining open lines of communication.
- Utilized advanced surveillance techniques to gather crucial intelligence for ongoing investigations.
- Trained junior investigators on best practices, ensuring a high standard of quality across all team members.
- Consistently maintained a professional demeanor even under challenging circumstances, building trust with clients and colleagues alike.
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Leveraged exceptional organizational skills to handle multiple cases simultaneously, ensuring that all investigations received the necessary attention and resources for timely resolution.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed .
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
Participant Service Representative
Mercer
07.2011 - 10.2011
- Answer queries and handle problem resolution, for high profile clients, on health & welfare issues in a call center environment
- Spend approximately 90% of time on phones, excess of 100 calls per day
- Sort client mail and respond to participant letters
- Process coverage changes and send out supporting documentation
Education
Bachelor of Arts Degree - Criminal Justice Major
Florida Atlantic University
Jupiter, FL06.2011
Skills
- Detailed report writing
- Ethical and honest
- Technology-savvy
- Deadline and results-oriented
- Multitasking Abilities
- Reliability
- Adaptability
- Building rapport
- Professional and mature
- Meticulous attention to detail
Qualifications Summary
- Several years of experience in a broad range of customer service and communication skills.
- Experienced Private Investigator for worker compensation claims.
- Proficient in Microsoft Office and strong computer skills.
- Learns quickly and is a hard worker.
- Capable of multitasking but also pays attention to detail.
- Team player, dependable, organized, and trustworthy.
Interests
Timeline
Owner/Property Manager
SELF
12.2012 - Current
Field Investigator
Claims Bureau USA
11.2011 - 04.2022
Participant Service Representative
Mercer
07.2011 - 10.2011
Bachelor of Arts Degree - Criminal Justice Major
Florida Atlantic University
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