Lisa Tupper

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Executed daily operational tasks with precision in a fast-paced environment.

Facilitated customer order retrieval to ensure timely collection.

• Selected items accurately from warehouse shelves for customer orders.
• Operated forklifts and pallet jacks to transport goods efficiently.
• Maintained cleanliness and organization in the warehouse area.

• Supported high functioning autistic student at Northrop High School in achieving academic and social goals.
• Assisted teachers in preparing classroom materials and resources.
• Coordinated student schedules and managed attendance records effectively.
• Supported school events by organizing logistics and managing volunteers.

• Selected and packed groceries for customer pick-up or home delivery, ensuring order accuracy and timely service
• Packed grocery items accurately for customer orders and deliveries.
• Maintained cleanliness and organization in packing areas and storage spaces.
• Collaborated with team members to ensure efficient workflow during peak hours.

• Processed member transactions via drive-thru and lobby, ensuring accurate deposits and withdrawals.
• Assisted members with account inquiries and transaction requests, enhancing customer satisfaction.
• Educated members on financial products and services available.
• Processed loan applications and maintained accurate records.

• Picked and packed orders for timely fulfillment to retailers and customers
• Picked merchandise accurately from designated areas for timely order fulfillment.
• Maintained organization of inventory to streamline picking processes and enhance efficiency.
• Operated warehouse equipment safely to transport products within the facility.

• Provided direct customer service to members and medical providers. – communicate directly with the members, and/or medical provider
• Verified benefits, claim status, and eligibility for employers, members, and providers, including consulting policies, requesting new ID cards, and confirming medical authorization.
• Assisted clients with inquiries regarding health plan benefits and coverage options.
• Processed claims and ensured accurate documentation for timely resolution.
• Educated members on healthcare services and resources available through the plan.

• Answering and returning calls to and from claimants, insureds, brokers, and medical providers
• Responding to emails received from providers, parents, insureds, and/or brokers
• Confirmation of claim status
• Verification of eligibility of a new injury report
• Assigned morning mail to examiners, enhancing workflow efficiency.
• Shipped scanned mail to examiners for prompt review.

• Communicate directly with the insured, claimants, and/or providers
• Ensured compliance with carrier rules and regulations for claim payments
• Verified eligibility for new injury reports
• Verify coverage by consulting the policy
• Processed claims by reviewing medical bills and explanations of benefits to issue payments to providers or claimants
• Verification of eligibility for establishment of a new injury report
• Processed check refunds for overpayments to ensure customer satisfaction. and check tracers