Robin Cornelius
Poulan,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Warranty Administrator/Admin Assistant/Parts Counter Person
Linder Turf and Tractor
Leesburg, GA
09.2023 - Current
- Operate multi phone line
- Post accounts payable
- Post accounts receivables
- Add new units to system
- Post payments to customer accounts
- Balance money drawer
- Make bank runs
- Post journal entries for company expenses
- Post payments to sales deals
- Look up parts
- Quote parts
- Order parts
- Receive parts
- Pull parts
- Bill out parts
- Post parts to work orders
- Ship parts
- Open work orders
- Close work orders
- Build quotes
- File warranties
- File campaign warranties
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
Service Advisor
Albany Honda
Albany, GA
06.2023 - 09.2023
- Greet customers
- Check cars in
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Get VINs and mileage from car
- Write ROs
- Disperse ROs to technicians
- Examined service history and provided initial inspection of vehicle to identify issues.
- File warranties
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Take customer payments
- Invoice ROs
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Receive cash, credit card, and check payments
- Added parts to ROs
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Writer/Service Parts Rep
Fleetpride
Cumming, GA
01.2023 - 06.2023
- Open repair orders
- Responded to customer calls and emails to answer questions about products and services.
- Invoice repair orders
- Improved customer satisfaction by providing timely and accurate service estimates.
- Build quotes
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Build relationships with customers
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Collect payments (Cash, Credit card, check)
- Front desk coordinator
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Greet customers
- Write up trucks
- Stay organized
- Streamlined repair order processes for increased efficiency and productivity.
- Request information from insurance
- Keep files up to date
- Keep up with warranty status and repair order status
- Send out UPS orders for location
- Track UPS orders
Dispatcher/Service Writer
Thompson Lift Truck
Albany, GA
04.2021 - 01.2023
- Dispatch technicians to jobs
- Directed dispatching, routing, and tracking of fleet vehicles.
- Open and close work orders
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Assign PO’s
- Answer incoming calls for branch
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Send calls to the correct person or department
- Build and keep relationships with customers / customer service
- Bill invoices
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Open procurements
- Submit procurements for PO
- Collect payments
- Keep office organized
- Use Excel
- Schedule services
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- File paperwork
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Complete requisitions
- Assign Technicians jobs
- Build and send quotes
- Improved customer satisfaction by providing timely and accurate service estimates.
- Follow and build PM service schedule
- Managed customer accounts and invoicing.
- Pulled parts when sometimes needed
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Schedule appointments
- Monitored vehicle locations to coordinate timely arrivals.
- Schedule service calls for road technicians
Warranty Administrator/Service Writer
Southern Tractor and Outdoors
Moultrie, GA
08.2018 - 04.2021
- Answered service department calls
- Built relationships with customers /customer service
- Opened and closed work orders
- Greeted customers and took down equipment information when customers came in
- Filed warranties
- Disputed denied warranties
- Looked up parts
- Kept up with technicians time cards and pay
- Assigned Po’s
- Assigned jobs to technicians
- Build Insurance quotes
- Scheduled shop appointments
- Took customers payments
Inventory Specialist
Pierce Auto Finders
Moultrie, GA
01.2017 - 07.2018
- Buy, sell, and trade vehicles over the phone
- Conduct vehicle deals and send to buyers
- Keep office organized
- Build and keep relationships with customers
- Use basic math to conduct sales
Manager/Cashier
Raceway
Moultrie, GA
12.2013 - 01.2017
- Greeted customers
- Ran cash register
- Cleaned store
- Counted down shifts
- Made bank deposits
- Made work schedules
- Payroll
- Built relationships with vendors
- Ordered inventory
Education
GED -
Moultrie Technical College
Moultrie, GASkills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Claims submissions
- Appointment booking
- Microsoft Office
- Payment issuing
- Attention to Detail
- Customer Service
- Data Entry
- Account Management
Timeline
Warranty Administrator/Admin Assistant/Parts Counter Person
Linder Turf and Tractor
09.2023 - Current
Service Advisor
Albany Honda
06.2023 - 09.2023
Service Writer/Service Parts Rep
Fleetpride
01.2023 - 06.2023
Dispatcher/Service Writer
Thompson Lift Truck
04.2021 - 01.2023
Warranty Administrator/Service Writer
Southern Tractor and Outdoors
08.2018 - 04.2021
Inventory Specialist
Pierce Auto Finders
01.2017 - 07.2018
Manager/Cashier
Raceway
12.2013 - 01.2017
GED -
Moultrie Technical College