Lisa Turk
Springfield,MO
Summary
Highly detail-oriented Data Integrity Professional having earned an Associate of Arts (AA) degree, along with an Associate of Science (AS- Medical Transcription) and specialized experience within a corporate Customer Information File (CIF) unit. Proven expertise executing systematic database scrubs, auditing critical demographic profile changes and reconciling complex duplicate records to ensure absolute data accuracy and strict regulatory compliance. Adept at managing sensitive highly confidential information systems and seamlessly translating database auditing skills into high volume Record Management Systems.
Overview
12
12
years of professional experience
Work History
Customer Information File Clerk
Great Southern Bank
08.2021 - Current
- Primary responsibilities included Address Change audits, Merging Duplicate profiles and performing scrub maintenance.
- Other duties as assigned by management.
- All duties in CIF involve careful evaluation of data to maintain the privacy and the confidentiality of the customer.
Call Center Representative
Missouri Division Of Employment Security
03.2021 - 08.2021
- Assisted clients with unemployment claims, providing accurate information and resolving inquiries promptly.
- Managed high call volumes, maintaining quality service while adhering to established protocols and guidelines.
- Documented interactions in the customer relationship management system, ensuring data integrity and compliance.
- Collaborated with team members to streamline processes, enhancing response times and customer satisfaction rates.
Office Support Assistant- MRT
State of Missouri-DSS
01.2018 - 03.2021
- Primarily responsible for processing incoming mail for the Medical Review Team, checking for completeness of paper records as requested and prepping them for scanning to computer.
- Secondary duties included uploading digital records received on CD to computer, sending ROI requests via fax or email, scanning received paper records to computer, pulling files for appointment setters and refiling in proper order when no longer needed.
- Any other duties requested by a team member as time permitted.
Administrative Clerk/Certification
Center for National Threat Assessment (CNTA)
04.2014 - 08.2017
- Any clerical and office duties as needed or asked including making copies, scanning, faxing, answering office phone and customer service.
- Using saved templates, prepared, formatted and printed all certificates for five associations' members.
- Making welcome packets for new members.
- Prepared, formatted and printed address labels and envelopes for mailings.
- Accurate Data Entry into the members record in database.
- Answered calls into office in a professional and friendly manner, correctly transferring to the appropriate person or department.
- Prepped archived files for scanning by removing staples, etc.
- Scanned archived files into computer via copier/scanner/fax.
- Renamed scanned files from number to name.
- Transferred renamed, scanned files from one drive to another.
- Daily use of many MS programs mostly Word, Excel and Access.
Education
Associate's Degree - Medical Transcription and Assisting
Riverside Community College
Riverside, CA06-1995
Associate's Degree - General Liberal Arts
Riverside Community College
Riverside, CA06-1992
Skills
- Organizational skills
- Time management
- Filing management
- Customer service
- Data entry proficiency
- File/records maintenance
- Meticulous attention to detail
- Data security
- Document management
- File retrieval
- Accuracy and precision
Timeline
Customer Information File Clerk
Great Southern Bank
08.2021 - Current
Call Center Representative
Missouri Division Of Employment Security
03.2021 - 08.2021
Office Support Assistant- MRT
State of Missouri-DSS
01.2018 - 03.2021
Administrative Clerk/Certification
Center for National Threat Assessment (CNTA)
04.2014 - 08.2017
Associate's Degree - General Liberal Arts
Riverside Community College
Associate's Degree - Medical Transcription and Assisting
Riverside Community College