Lisa Turner Ledezma
Peoria,AZ
Summary
As a strategic thinker and motivational leader at Discover Financial Services, DFS, I excelled in empowering teams within CAR Cardmember Account Recovery HVAR, enhancing productivity through tailored training and effective communication. My approach led to significant performance improvements, leveraging both analytical skills and a collaborative spirit to exceed objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Coach in CAR Cardmember Account Recovery HVAR
Discover Financial Services, DFS
Phoenix, AZ
12.2019 - Current
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Developed practice plans tailored to individual needs as well as team development requirements.
- Implemented strategies to improve overall individual/team productivity.
- Identified areas of improvement and established action plans.
- Evaluated individual performance and provided feedback.
- Analyzed data to identify trends or issues affecting performance.
- Maintained up-to-date records of individual progress.
- Recognized accomplishments of individuals and teams.
- Monitored progress towards achieving objectives.
Licensed Optician Sales
Dr. Donald Siegel
Sun City , AZ
12.2012 - 06.2019
- Provided accurate measurements and fittings for customer eyeglasses.
- Instructed customers on proper care and maintenance of their eyewear.
- Evaluated customer vision needs to select appropriate lenses and frames.
- Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
- Assisted customers in selecting the most suitable eyewear based on individual lifestyle needs.
- Performed lens edging, tinting, and coating processes according to prescriptions.
- Repaired broken frames or replaced damaged lenses as necessary.
- Processed payments and prepared invoices for completed sales transactions.
- Ensured compliance with safety regulations related to optical equipment use.
- Dispensed contact lenses accurately according to doctor's prescriptions.
- Educated patients about contact lens hygiene practices, including proper insertion and removal techniques.
- Verified accuracy of all orders before releasing them to customers.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Education
Certification -
Arizona State Board of Opticians
Phoenix, AZ09-2012
Certification -
Washington State Board of Opticians
Renton, WA04-1995
High School Diploma -
Dysart High School
El Mirage, AZ05-1984
Skills
- Training exercises
- Strategic thinker
- Verbal and written communication
- Experience empowering others
- Team analysis
- Collaboration skills
- Motivational leadership style
- Experience encouraging others
Affiliations
- Beach Lover
- Bargain Shopper
- Spending time with Family
Accomplishments
- High Five
- Ace Rockstar
- Ace Star
- Excellence Winner
Certification
- SME Subject matter Expert
References
References available upon request.
Timeline
Team Coach in CAR Cardmember Account Recovery HVAR
Discover Financial Services, DFS
12.2019 - Current
Licensed Optician Sales
Dr. Donald Siegel
12.2012 - 06.2019
Certification -
Arizona State Board of Opticians
Certification -
Washington State Board of Opticians
High School Diploma -
Dysart High School
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