Lisa Tuttle

* Managed extensive medical claims

* Understanding of complex medical diagnosis and treatment plans

* Served as a Family Liaison for Medical City Dallas

* Passionate about teaching others complex medical claims handling

* Innovative practice of medical management

* HIPPA and ADA clear understanding.

* Managed human resources functions including: hiring of tutors and management team.

* Reviewed and approved all class offerings and curriculum.

* Cultivated positive relationships with tutors, parents and students on weekly co-op days.

* Maintained personnel records and updated internal databases to support document management.

* Developed effective improvement plans in alignment with background checks and security.

Created Care Team to lead in all security matters and medical emergencies.

• Created and designed training for those volunteering for Care Team. Prepared training to ensure HIPPA Compliant.
• Spokesperson for co-op emergencies.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Strengthened background checks for all adults over 18yrs old in the co-op program to have fully comprehensive annual background updates.

• Analyzed complex bodily injury, property damage and fraud claims.
• Collaborated with legal department on important claims.
• Conducted investigations into complicated mid- and high-exposure claims.
• Passionate about customer satisfaction with timely and accurate resolution of claims disputes.
• Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
• Developed strong relationships with insurance providers, promoting effective communication for claim resolution.
• Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
• Filed Subrogation claims against adverse carriers and medical providers.
• Conducted thorough investigations of disputed claims, gathering evidence to support decision-making processes.
• Investigated Fraud Claims: testified for FBI and United States Attorney General in a major vehicle theft ring operation..
• Managed a caseload of 300+ claims while maintaining strict deadlines and delivering consistent results under pressure situations.
• Negotiated fair settlements with claimants, contributing to favorable outcomes for all parties involved.
• Recommended and set reserves based on expected payouts.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Prepared and presented detailed reports to management on claims issues to aid in decision making.
• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.

• Executive Assistant to the President and Human Resource Manager.
• Updated weekly production spreadsheets and customer database.
• Scheduled and prepared luncheons for prospective customers.

• Lead Hostess
• Managed wait times of 1.5 - 2 hours
• Led training for all new hostess employees
• Waitstaff for a section of 5 tables or 2 large parties

• Managed wait times of 1-2 hours
• Hostess
• Promoted to Lead Hostess and Hostess trainer
• Given transfer within the company to College Station location.