Lisa Underhill
Deltona
Summary
With 16 years of experience in emergency services, patient care, and team leadership, I offer a wealth of knowledge and expertise. As a Registered Nurse and Manager, my focus is on driving positive outcomes for the facility and delivering exceptional patient experiences. During my 2-year tenure as a nurse manager, I played a key role in the successful launch of two new free-standing emergency departments. My unwavering dedication is centered on improving the free-standing emergency department experience and ensuring a positive patient journey.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Nurse Manager Casselberry Emergency
HCA Lake Monroe Hospital
04.2024 - Current
- Led staff meetings to keep the team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Participated in the set up of the facility, participated in facility inspections as well as the hiring of staff.
Nurse Manager, Mount Dora Free-Standing Emergency
Lake Monroe Hospital
04.2023 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team me
- Participated in the facility insepections and set up
- hiring and monitoring of staff
Charge Nurse, Emergency Department
HCA Lake Monroe Hospital
06.2020 - Current
- Directed unit staff and promotes quality care for diverse patients
- Coordinated, tasked, and supervised nurses and ancillary staff based on staffing requirements
Emergency Room Nurse
Central Florida Regional Hospital
01.2017 - Current
- Patient care, charting, education, computer charting and trauma care
- Responded quickly to codes and coordinated efficient and skilled care
- Maintained open and clear communication with physicians to coordinate effective patient care
- Triaged and treated high-volume caseload in busy emergency room setting
Lead Paramedic/part-time
Volusia County Emergency Medical Services
01.2019 - 02.2022
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew
- Remained level-headed and proactive during emergency situations
- Demonstrated dedication to providing quality care through continued training and education
- Developed strong rapport with other medical professionals to foster quality and efficient patient care
- Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries
- Administered CPR and other life-saving techniques on patients in cardiac arrest
- Assessed emergency situations and prioritized medical care for patients
Adjunct Instructor
Daytona State College
03.2013 - 01.2021
- Teaching BLS, ACLS and PALS
Emergency Room Nurse
Parallon Enterprise, LLC
01.2016 - 08.2017
- Work on a per-diem bases in various facilities providing care in an emergency room setting
- Maintained open and clear communication with physicians to coordinate effective patient care
- Triaged and treated high-volume caseload in busy emergency room setting
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
Emergency Room Nurse
Oviedo Emergency Room
12.2013 - 01.2017
- Recorded patients' medical history, vital statistics and test results in medical record
- Provide physician directed medical care, EKG monitoring, medication administration, and support for patient and family members
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Maintained open and clear communication with physicians to coordinate effective patient care
- Triaged and treated high-volume caseload in busy emergency room setting
- Stabilize patients, determined health needs, and provided direct patient care
Emergency Room Nurse
Florida Hospital Fish Memorial
08.2009 - 11.2013
- Providing quality physician directed patient care in the emergency room
- I was also crossed Trained for ICU
- I have worked as the Relief Charge nurse and worked closely with education department to provide training in many different areas within the hospital
- I was a preceptor, a super user, and instructor for BLS and ACLS at this facility
EMT/Paramedic/Sergeant, Shift Operations Manager
EVAC Ambulance
04.1993 - 09.2010
Education
BSN - Nursing
Daytona State College
Daytona Beach, FL01.2017
Master of Science - FNP
Chamberlain University
Downers Grove, ILMaster of Nursing Leadership -
Western Governors University
Millcreek, UtahADN - Nursing
Seminole College
Lake Mary, FL01.2009
AAS - Emergency Medical Services
Daytona State College
Daytona Beach, FL01.2005
Skills
- Task Delegation
- Comprehensive Care Oversight
- Team Development
- Resource Management
- Talent Deployment
- Throughput Performance Analysis
- Accurate Data Entry
- Guidance for Medical Staff and Physicians
- Variance Report Analysis
- Emergency Triage Management
- Detailed Patient Assessments
- Team Leadership
- Healthcare Leadership
- Strategic Team Guidance
Certification
- Board Certified Emergency Nurse
- BSN
- Florida State Paramedic
Timeline
Nurse Manager Casselberry Emergency
HCA Lake Monroe Hospital
04.2024 - Current
Nurse Manager, Mount Dora Free-Standing Emergency
Lake Monroe Hospital
04.2023 - 02.2024
Charge Nurse, Emergency Department
HCA Lake Monroe Hospital
06.2020 - Current
Lead Paramedic/part-time
Volusia County Emergency Medical Services
01.2019 - 02.2022
Emergency Room Nurse
Central Florida Regional Hospital
01.2017 - Current
Emergency Room Nurse
Parallon Enterprise, LLC
01.2016 - 08.2017
Emergency Room Nurse
Oviedo Emergency Room
12.2013 - 01.2017
Adjunct Instructor
Daytona State College
03.2013 - 01.2021
Emergency Room Nurse
Florida Hospital Fish Memorial
08.2009 - 11.2013
EMT/Paramedic/Sergeant, Shift Operations Manager
EVAC Ambulance
04.1993 - 09.2010
Master of Science - FNP
Chamberlain University
Master of Nursing Leadership -
Western Governors University
ADN - Nursing
Seminole College
AAS - Emergency Medical Services
Daytona State College
BSN - Nursing
Daytona State College
Similar Profiles
Emmanuela St FleurEmmanuela St Fleur
Registered Nurse- Cath/EP Lab, CVICU, ER, PICC at HCA Lake Monroe HospitalRegistered Nurse- Cath/EP Lab, CVICU, ER, PICC at HCA Lake Monroe Hospital
KATHERINE DALBERTHKATHERINE DALBERTH
Critical Care Manager at HCA Lake Monroe HospitalCritical Care Manager at HCA Lake Monroe Hospital
Shakima NurseShakima Nurse
Phlebotomist at HCA Lake Monroe Hospital-Sanford, FLPhlebotomist at HCA Lake Monroe Hospital-Sanford, FL
Karen FosterKaren Foster
Billing Specialist at Oscar W. LarsonBilling Specialist at Oscar W. Larson
La'Tiaonia LivingstonLa'Tiaonia Livingston
Medical Assistant at Women's CareMedical Assistant at Women's Care