Lisa V
Las Vegas,NV
Summary
Seasoned Store Lead Manager with in-depth knowledge of store operations, sales strategies, and team leadership. Noted for driving revenue growth, maintaining high customer satisfaction levels, and implementing effective staff training programs. Strengths include strategic planning, problem-solving skills, product merchandising management, and ability to motivate teams towards achieving business goals. Proven track record of improving workflows and overall store performance in previous roles.
Overview
24
24
years of professional experience
24
24
years of post-secondary education
Work History
Store lead supervisor
Castaways Resale Store
Henderson, Nevada
08.2021 - Current
- Supervised daily store operations and managed staff schedules.
- Trained new employees on store policies and customer service techniques.
- Organized merchandise displays to enhance customer shopping experience.
- Workforce development to grow commumity partnerships
- Organize and oversee volunteer groups.
- Resolved customer inquiries and complaints with professionalism and care.
- Developed promotional materials to advertise products or services offered in the store.
- Scheduled shifts for staff members according to business needs.
- Managed customer complaints by providing prompt resolution solutions.
- Recruited qualified candidates for open positions within the store when needed.
- Performed cash handling duties such as balancing registers at end of shift or processing refunds and exchanges.
- Responsible for managing store operations, including customer service and sales staff.
- Established key relationships with vendors to ensure timely delivery of goods and services.
- Provided training and coaching to new employees regarding company policies and procedures.
- Monitored inventory levels and conducted regular stock counts to ensure accuracy of records.
- Assisted customers with inquiries about products or services offered in the store.
- Maintained up-to-date knowledge of product lines, pricing, promotions, ordering procedures.
- Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Executive Academic Counselor
University Of Phoenix-nevada
Henderson, Nevada
08.2001 - 04.2015
- Developed strategic plans to enhance student engagement and retention initiatives.
- Collaborated with faculty to improve curriculum delivery and academic support services.
- Led training programs for staff on best practices in student services management.
- Oversaw compliance with accreditation standards and regulatory requirements in operations.
- Facilitated workshops to promote professional development among academic advisors and staff.
- Organized and facilitated regular meetings with senior management teams.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
Education
Master of Science - School Counseling
University of Phoenix
10.2005 - 09.2025
Bachelor of Science - Human Service Management
University of Phoenix
Las Vegas, NV 08.2001 - 09.2005
Skills
- Student engagement
- Academic advising
- Program coordination
- Curriculum development
- Conflict resolution
- MS office proficient
- Performance reviews
- Recruiting and hiring
- Bank deposit procedures
- Hourly shift management
- Accurate cash handling
- Staff management
- Vendor management
- Operations management
- Friendly and positive
- Training and mentoring
- Team building
References
References available upon request.
Timeline
Store lead supervisor
Castaways Resale Store
08.2021 - Current
Master of Science - School Counseling
University of Phoenix
10.2005 - 09.2025
Executive Academic Counselor
University Of Phoenix-nevada
08.2001 - 04.2015
Bachelor of Science - Human Service Management
University of Phoenix
08.2001 - 09.2005