Lisa Valderez
Livingston,TX
Summary
Proven expertise in document scanning and customer service, honed at Polk County Sheriff's Office and Sam Houston Electric Cooperative. Excelled in transforming paper records to digital formats and enhancing customer satisfaction through attentive service. Skilled in compliance monitoring and relationship building, significantly improving service response times and maintaining high-quality standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Computer Records Specialists
Polk County Sheriff's Office
12.2017 - 11.2024
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
Member Service Representative
Sam Houston Electric Cooperative
12.2003 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
No Degree - Business
Angelina College
Lufkin, TXNo Degree - Business
Sam Houston State University
Huntsville, TXSkills
- Legal requirements
- Audit preparation
- Document scanning
- Compliance monitoring
- Customer service
- Relationship building
- Time management
- Critical thinking
Certification
- Texas Public Information Act Seminar (January & March 2018)
- Records Retention 101 for Local Governments (2019)
- Disposition of Local Government Records (2019)
- Storage and Preservation of Paper Records (2020)
- Texas Association of Counties (TAC) Cybersecurity Awareness Training (2020)
- Disposition 101 (2020)
- CJIS level 2 Security Awareness Training (2021)
- Cybersecurity Awareness Training (2022)
Timeline
Computer Records Specialists
Polk County Sheriff's Office
12.2017 - 11.2024
Member Service Representative
Sam Houston Electric Cooperative
12.2003 - 03.2014
- Texas Public Information Act Seminar (January & March 2018)
- Records Retention 101 for Local Governments (2019)
- Disposition of Local Government Records (2019)
- Storage and Preservation of Paper Records (2020)
- Texas Association of Counties (TAC) Cybersecurity Awareness Training (2020)
- Disposition 101 (2020)
- CJIS level 2 Security Awareness Training (2021)
- Cybersecurity Awareness Training (2022)
No Degree - Business
Angelina College
No Degree - Business
Sam Houston State University
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