Lisa Valdez
Searcy
Summary
Dynamic professional with a versatile background in healthcare and patient/client services. Able to engage with clients and their families within a facility and in community. Excelled in HIPAA compliance and office administration, enhancing patient care and operational efficiency. Strong emphasis on team collaboration, adaptability, and effective communication. Known for reliability, problem-solving skills, and patient-centered approach.
Overview
27
27
years of professional experience
Work History
Lead Medical Receptionist
Urgent Team
11.2020 - Current
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
- Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
Patient Life Coordinator
Capstone Treatment Center
02.2015 - 12.2019
- Managed the medication aspect for 20 + clients. Including but not limited to the storage, inventory, documentation and dispensing of medication.
- Coordinated and supervised all medical appointments, maintaining documentation.
- Continued open communication between various departments as well as family members.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
CSA
Unity Health System
01.2013 - 08.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Lead Office Administrator
FMALA
01.2010 - 01.2013
Teachers Assistant for Special Needs
Temecula Unified School District
01.2007 - 01.2010
Special Services Coordinator
Star View Community Svc
01.2003 - 01.2006
Director of Rehabilitation Services
Star View Adolescent Center
01.1998 - 01.2002
Education
No Degree - School Counseling And Guidance Services
National University
La Jolla, CA05-1998
Skills
- Commitment to Excellence
- Office administration
- Interpersonal Skills
- Communication
- Efficiently Organized
- Passion for Assisting Individuals
Timeline
Lead Medical Receptionist
Urgent Team
11.2020 - Current
Patient Life Coordinator
Capstone Treatment Center
02.2015 - 12.2019
CSA
Unity Health System
01.2013 - 08.2015
Lead Office Administrator
FMALA
01.2010 - 01.2013
Teachers Assistant for Special Needs
Temecula Unified School District
01.2007 - 01.2010
Special Services Coordinator
Star View Community Svc
01.2003 - 01.2006
Director of Rehabilitation Services
Star View Adolescent Center
01.1998 - 01.2002
No Degree - School Counseling And Guidance Services
National University
Similar Profiles
Randa BeanRanda Bean
Radiographic Technologist/ Director Of Operations at Urgent TeamRadiographic Technologist/ Director Of Operations at Urgent Team
Makayla BurksMakayla Burks
Front Desk Receptionist at Urgent TeamFront Desk Receptionist at Urgent Team
Jason BurnsJason Burns
Director of Operations at Urgent TeamDirector of Operations at Urgent Team
Andrea HendersonAndrea Henderson
In Home Health Care Assistant at Cornerstone CaregivingIn Home Health Care Assistant at Cornerstone Caregiving
Halle PitreHalle Pitre
Resident Assistant at Harding UniversityResident Assistant at Harding University