Makayla Burks
North Little Rock,AR
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Urgent Team
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Technician
LCA- Central Arkansas
10.2020 - 02.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
Education
No Degree - Nursing
University of Arkansas For Medical Sciences
Little Rock, AR05.2026
No Degree - Nursing
Ouachita Baptist University
Arkadelphia, AR11.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Complex Problem-Solving
- Issue handling
- Telephone Etiquette
- Verbal and written communication
- Administrative Skills
- Office Organization
- Oral and writing communication
- Hospitality services
- Sensitive information handling
Certification
BLS Certification
Timeline
Front Desk Receptionist
Urgent Team
02.2024 - Current
Technician
LCA- Central Arkansas
10.2020 - 02.2024
No Degree - Nursing
University of Arkansas For Medical Sciences
No Degree - Nursing
Ouachita Baptist University
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