Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Veney-Reeves

SCRANTON,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience Marketing and Sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Displays excellent communication skills and excels in team environments. High-energy with years of experience responding to customer inquiries and assisting with claims. Proficient computer and multi-tasking skills and to function in fast-paced inbound call center environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated for years which thrives in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Packer

NEPA Carton
Moosic, PA
09.2018 - 10.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Palletize corrugate
  • Maintain safety and efficiency while palletizing
  • Completed daily orders with expert picking and packing of shipments
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations

ASSISTANT MANAGER

Scranton Cleaners
Scranton, PA
05.2013 - 08.2018
  • Run 6 Business ,payroll, customer services
  • Hire/fire, make business decisions
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

MARKETING COORDINATOR

United Power System
Whitehall, PA
03.2012 - 06.2013
  • Inbound and out bound calls
  • Marketed website
  • Had to get credit card information for purchases
  • Placed orders
  • Managed over 50 calls per day

SALES/CUSTOMER SERVICE

American Dental Supply
Allentown, PA
03.2011 - 01.2012
  • Orders and payments over phone
  • Initiated sales.
  • Prepared orders for floor
  • Managed over 50 customers per day
  • Increased sales by 10%

Sales Representative

Always Travel
Allentown, PA
08.2010 - 09.2010
  • Contacted individuals regarding vacation information
  • Increased sales by 10%
  • Knowledgeable about vacation spots
  • Maintained excellent attendance record, consistently arriving to work on time
  • Handled 50 calls per day to address customer inquiries and concerns
  • Exceeded goals through effective task prioritization and great work ethic
  • Developed team communications and information for meetings

TECHNICAL SUPPORT

Manpower At Synchronoss Technologies
Allentown, PA
05.2010 - 08.2010
  • Provided effective and consistent technical support.
  • Responded promptly to incoming sales leads
  • Assisted with updating technical support best practices for use by team
  • Submitted service tickets for equipment maintenance requests
  • Translated complex technical issues into digestible language for non-technical users

CUSTOMER SERVICE

Telerx
Allentown, PA
05.2006 - 05.2009
  • Help customers navigate on website, placed orders and did special projects

PROMOTION MANAGER

Always Travels
Allentown, PA
11.2006 - 09.2007
  • Call speak to customers who have already been called to get more information for their vacation

TELEMARKETER

Simplicity Mortgage
Clarks Summit, PA
08.2003 - 05.2006
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

TELEMARKETER

Dial America
Scranton, PA
01.2003 - 02.2004
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Education

High School Diploma -

C E Ellison High School
Killeen, TX
06.1981

Associate of Arts -

Axia College of University of Phoenix
Arizona City, AZ
06.2006

Bachelor's degree - undefined

Ashford

M.D. - Business & Digital Entrepreneur

Strayer University
Washington, DC
06.2021

GED -

Stroudsburg High School
Stroudsburg, PA
06.1981

E.O.T.CVocational/Technical CertificateVO-TECH -

E.O.T.CVocational
Scranton, PA
06.2002

Skills

  • Computers
  • Consultative Selling Techniques
  • Call Documentation
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Effective Customer Communication
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Team-Oriented and Cooperative

Timeline

Packer

NEPA Carton
09.2018 - 10.2022

ASSISTANT MANAGER

Scranton Cleaners
05.2013 - 08.2018

MARKETING COORDINATOR

United Power System
03.2012 - 06.2013

SALES/CUSTOMER SERVICE

American Dental Supply
03.2011 - 01.2012

Sales Representative

Always Travel
08.2010 - 09.2010

TECHNICAL SUPPORT

Manpower At Synchronoss Technologies
05.2010 - 08.2010

PROMOTION MANAGER

Always Travels
11.2006 - 09.2007

CUSTOMER SERVICE

Telerx
05.2006 - 05.2009

TELEMARKETER

Simplicity Mortgage
08.2003 - 05.2006

TELEMARKETER

Dial America
01.2003 - 02.2004

High School Diploma -

C E Ellison High School

Associate of Arts -

Axia College of University of Phoenix

Bachelor's degree - undefined

Ashford

M.D. - Business & Digital Entrepreneur

Strayer University

GED -

Stroudsburg High School

E.O.T.CVocational/Technical CertificateVO-TECH -

E.O.T.CVocational
Lisa Veney-Reeves