Lisa Villasenor

Summary

Customer service and sales professional with 20+ years of experience in account management, client support, and consultative sales. Recognized for building long-term client relationships, resolving issues quickly, and consistently exceeding performance goals. Strong background in customer retention, team collaboration, and process improvement. Currently expanding banking knowledge as a Universal Banker trainee while seeking a long-term with stability and growth potentia.

Overview

years of professional experience

Work History

Bank Teller /Universal Banker Trainee

HCN Bank

Anza, CA

08.2025 - Current

Process customer transactions including deposits, withdrawals, payments, and cash handling with accuracy and attention to detail.
Assist customers with opening and closing accounts, debit card services, and general account maintenance.
Deliver professional customer service while maintaining compliance with banking policies, security procedures, and confidentiality standard.
Currently training to become a Universal Banker with expanded knowledge in account servicing and financial products.

Sales Consultant

Sysco Guest Supply

Corona, CA - Remote

04.2022 - 11.2024

Delivered consultative sales support to clients by analyzing needs and recommending tailored product solutions, resulting in stronger customer loyalty and repeat business.
Built long-term client relationships through consistent follow-ups, issue resolution, and proactive service.
Generated new revenue opportunities through upselling, cross-selling, and cold calling, expanding customer base and boosting sales growth.
Responded to high-volume client inquiries via phone, email, and messaging with urgency and professionalism, increasing customer satisfaction.
Collaborated with internal teams to ensure smooth order fulfillment, timely delivery, and ongoing account support.
Key Achievement: Consistently exceeded customer satisfaction and retention targets while expanding client accounts through consultative selling strategies.

Warehouse Manager/Store Manager

O’reilly Auto Parts Distribution Center

Moreno Valley, CA

01.2016 - 04.2022

Directed warehouse operations including dispatch, scheduling, and inventory management to ensure accurate, on-time fulfillment.
Supervised and developed a team of employees through training, coaching, and performance reviews, improving efficiency and staff retention.
Implemented safety and compliance standards in alignment with OSHA, reducing workplace incidents and improving audit readiness.
Oversaw maintenance and repair of warehouse equipment and facilities to support uninterrupted operations.
Maintained detailed reports, logs, and documentation to track inventory movement and performance metrics.
Key Achievement: Boosted operational performance and customer satisfaction by optimizing processes, improving staff productivity, and ensuring timely, accurate deliveries.

Education

San Bernardino Valley College

San Bernardino, CA

High School Diploma - Gender Studies

San Andreas High School

Highland, CA

6 2003

Skills

Customer Relationship Management (CRM)
Account & Client Support
Consultative Sales & Upselling
Conflict Resolution & Objection Handling
Administration & Data Entry
Customer Retention Strategies

B2B & Territory Sales
Time & Project Management
Prospecting & Cold Calling
Team Leadership & Training Process
Cash counting
Deposit and withdrawal management

Timeline