Lisa Vitale
St. Peters,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented, organized, and dependable team player with over 20 years of medical experience. Seeking new position due to employer closing August of 2024.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Director
Springer Physical Therapy, LLC
07.2020 - 08.2024
- Greet patients, check in, collect co-payments and balances, schedule patients, answer phones, data entry, scanning, and faxing
- Verify insurance benefits, enter benefits, prepare new patient charts, explain benefits to patients, obtain precertifications/referrals, if required, and monitor existing precertifications/referrals
- Manage front office and aide employees for three locations, train existing employees as needed
- Interview and hire new front office and aide employees, train new employees
- Credential new physical therapists with insurance companies
- Prepare medical and billing records per patient’s or attorney’s requests, notarize medical record and mail
- Work closely and communicate with CEO on daily basis to ensure clinics are running properly and smoothly.
Front Office Manager
Athletico Physical Therapy
08.2010 - 07.2020
- Greet and check in patients, collect co-payments, answer phones, schedule patient’s appointments
- Verify insurance benefits and explain benefits to patients, obtain precertification/referral, prepare new patient charts, monitor existing precertifications/referrals
- Process charges
- Work efficiently with facility manager to deliver excellent results
- Complete data entry, scanning, faxing, and order office supplies.
Customer Service Representative
Bi-State Medical Consultants
03.2007 - 07.2010
- Answer incoming phone calls and triage calls
- Call patient prescriptions to pharmacies in a timely manner
- Inform patients of test results and doctor's instructions
- Schedule patient appointments and tests, follow up with patients and confirm appointments.
Patient Service Representative
BJC Medical Group
03.2006 - 03.2007
- Answer incoming phone calls and triage calls
- Schedule patient appointments and collect co-payments
- Manage office supplies and organize mail
- File medical records.
Clerical Associate/Patient Care Associate
Christian Hospital Northeast
01.2001 - 02.2006
- Utilize the computer system to enter doctor's orders and document care
- Answer incoming phone calls
- File medical records
- Perform morning and evening patient care, including baths, oral care, skin care, and care of hair
- Perform vital signs and diabetic glucose testing
- Assist nurses and physician assistants during procedures
- Document legally and accurately
- Demonstrate excellent communication and teamwork with coworkers.
Education
Studied Science of Nursing, General Education, Incomplete -
University of Missouri At St. Louis
St Louis, MOStudied General Education -
Southwest Missouri State University in Springfield, Missouri
Springfield, MO Skills
- Organizational Leadership
- Document Management
- Managing Employees
- Attention to Detail
Certification
CPR and AED certified, 7/2023-7/2025
Timeline
Administrative Director
Springer Physical Therapy, LLC
07.2020 - 08.2024
Front Office Manager
Athletico Physical Therapy
08.2010 - 07.2020
Customer Service Representative
Bi-State Medical Consultants
03.2007 - 07.2010
Patient Service Representative
BJC Medical Group
03.2006 - 03.2007
Clerical Associate/Patient Care Associate
Christian Hospital Northeast
01.2001 - 02.2006
Studied Science of Nursing, General Education, Incomplete -
University of Missouri At St. Louis
Studied General Education -
Southwest Missouri State University in Springfield, Missouri
CPR and AED certified, 7/2023-7/2025
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