Lisa Walrond
Port Saint Lucie,FL
Summary
Travel industry professional specializing in exceptional client service, leadership, and project management. Demonstrated success in sustaining client relationships and supporting long-term retention goals. Strong project coordination skills that ensure scope control, timely execution, and measurable results.
Overview
42
42
years of professional experience
Work History
Business Implementation Project Manager
Altour
New York, New York
04.2022 - Current
- Successful business implementation for new Altour travel management clients.
- Smooth client onboarding across operations, reporting, and service teams.
- Clear implementation plans built from travel program requirements.
- Aligned service delivery with client expectations through account team collaboration.
- Facilitated project coordination to improve workflow efficiency.
Acting Director
Altour
New York, New York
06.2021 - 04.2022
- Directed team support for ALTOUR/Delta partnership
- Collaborated with senior leadership to align on goals
- Analyzed travel data, vendor contracts, and service processes to identify improvements.
Operations Manager VIP and Client Services
Altour
New York, New York
01.2010 - 06.2021
- Coordinated day-to-day workforce activities to sustain productivity and consistent quality.
- Resolved customer issues quickly while protecting customer satisfaction levels.
- Led operational planning by executing short-term and long-term strategies aligned with business goals and profitability targets.
- Oversaw staffing needs through recruitment, selection, onboarding, training, and corrective action as needed.
Director of Operations
Stevens Travel Managment
New York, New York
02.1988 - 01.2010
- Directed daily operations for large, multi-department staff.
- Developed policies and procedures that improved workflow efficiency.
- Partnered with management team to establish operational goals aligned with business strategy.
- Conducted performance reviews for direct reports and delivered feedback to support development.
International reservations sales agent
Trans World Airlines
New York, New York
01.1985 - 01.1988
- Assisted travelers with reservations, ticketing, and fare changes for airline itineraries.
- Resolved customer concerns using airline service standards and company procedures.
- Supported Trans World Airlines sales operations through courteous frontline customer service.
Education
Associate of Arts - Tourism And Travel Management
Kingsborough Community College
Brooklyn, NY01-1985
Skills
- Excellent communication
- Teamwork and collaboration
- Customer service
- Relationship building
- Organizational skills
- Problem-solving abilities
Timeline
Business Implementation Project Manager
Altour
04.2022 - Current
Acting Director
Altour
06.2021 - 04.2022
Operations Manager VIP and Client Services
Altour
01.2010 - 06.2021
Director of Operations
Stevens Travel Managment
02.1988 - 01.2010
International reservations sales agent
Trans World Airlines
01.1985 - 01.1988
Associate of Arts - Tourism And Travel Management
Kingsborough Community College