Lisa Walter
Mesa,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Apartment Management Consultants
Phoenix, AZ
02.2021 - Current
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Responded quickly to emergency situations involving tenants or properties.
- Implemented proactive strategies to reduce operating costs while maintaining high standards of service delivery.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Handled resident complaints and expedited maintenance requests.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Built relationships with service vendors and submitted associated billing statements.
- Collected monthly assessments, rental fees, deposits and payments.
Property Manager
Apartment Management Consultants
Chandler, AZ
01.2016 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
Education
Certificate in Management - Management
Cornell University
Ithaca, NY03-1996
Skills
- Account Reconciliation
- Payment Processing
- Cost Control
- Cost Reduction
Accomplishments
- Quarterly contest winner AMC
- Property of the year AMC
Timeline
Assistant Manager
Apartment Management Consultants
02.2021 - Current
Property Manager
Apartment Management Consultants
01.2016 - Current
Certificate in Management - Management
Cornell University