Lisa Weider
Twentynine Palms,CA
Summary
Dynamic administrative and healthcare support professional excelling in high-volume medical scheduling and referral coordination. Recognized for optimizing outpatient service workflows and enhancing patient experiences through effective collaboration with healthcare providers and insurance companies.
Overview
15
15
years of professional experience
Work History
District Receptionist
Morongo Unified School District
01.2019 - Current
- Acted as primary contact for district visitors, staff, parents, and community members.
- Managed 30 to 75 incoming calls daily in a professional and welcoming manner.
- Provided administrative support by maintaining records and coordinating communications.
- Handled confidential information with discretion and care.
Lead Scheduler / Outpatient Radiology Scheduler
High Desert Medical Center
01.2014 - 01.2019
- Coordinated scheduling for MRI, CT, ultrasound, nuclear medicine biopsies, and pre-operative testing.
- Verified insurance eligibility and authorizations while supporting referral coordination processes.
- Maintained accurate patient records using Cerner, Meditech, and Epic electronic medical record systems.
- Oversaw workflow coordination and provided leadership support for a team of five employees.
- Collaborated with physicians, radiologists, nurses, patients, and insurance providers to ensure efficient care.
- Ensured confidentiality of all patient records in accordance with HIPAA guidelines.
Front Desk Associate
Marriott Hotel
01.2011 - 01.2014
- Coordinated reservations, guest services, and front desk operations to streamline guest experiences.
- Delivered exceptional customer service that enhanced guest satisfaction in a fast-paced hospitality environment.
- Addressed guest concerns professionally, fostering positive experiences and loyalty.
Education
High School Diploma -
Twenty-nine Palms High School
Twentynine Palms, CA06-2004
Skills
- Referral coordination
- Patient scheduling
- Insurance verification and medical terminology
- Healthcare terminology
- Provider communication
- Microsoft Office and Google Workspace proficiency
- Time management
- Team collaboration
- Customer service
- Conflict resolution
- Interpersonal communication
- Confidentiality maintenance
Timeline
District Receptionist
Morongo Unified School District
01.2019 - Current
Lead Scheduler / Outpatient Radiology Scheduler
High Desert Medical Center
01.2014 - 01.2019
Front Desk Associate
Marriott Hotel
01.2011 - 01.2014
High School Diploma -
Twenty-nine Palms High School