Lisa Werner
Batesville,IN
Summary
Adept at fostering resilience and empowerment, I excelled at SAFE PASSAGE INC., where I enhanced client outcomes through meticulous case management and compassionate support. My blend of mental health awareness and organizational skills, coupled with a commitment to multicultural sensitivity, significantly contributed to a positive, efficient work environment and client well-being.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Domestic Violence Victim Advocate
SAFE PASSAGE INC.
07.2021 - Current
- Trained new advocates on best practices for supporting domestic violence survivors effectively and compassionately.
- Connected clients with essential social services such as housing assistance, financial aid, and mental health counseling.
- Maintained detailed case records, contributing to efficient case management processes and improved outcomes for clients.
- Conducted thorough case assessments, ensuring the appropriate allocation of resources and referrals for each client.
- Promoted a culture of self-care among staff and volunteers, fostering a healthy work environment that prioritized the well-being of both clients and service providers.
Food and Beverage Associate
Horseshoe Casino
02.2009 - 10.2020
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Contributed ideas towards potential improvements within the restaurant''s operations based on firsthand experiences working alongside colleagues and serving guests.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Education
Master of Social Work -
Indiana Wesleyan University
Marion, IN12-2025
Bachelor of Social Work - Social Work
Northern Kentucky University
Newport, KY12-2024
Associate of Science - Human Services
Ivy Tech Community College of Indiana
Lawrenceburg10.2022
Skills
- Active listening
- Interpersonal skills
- Multicultural sensitivity
- Client advocacy
- Trauma-informed care
- Case management
- Motivational interviewing
- Organizational skills
- Excellent communication
- Problem-solving abilities
- Goal setting
Certification
- Adult First Aid/CPR Training - 2023
- QPR for Suicide Prevention - 2022
- Emotionally Intelligent Leadership - 2022
Timeline
Domestic Violence Victim Advocate
SAFE PASSAGE INC.
07.2021 - Current
Food and Beverage Associate
Horseshoe Casino
02.2009 - 10.2020
Associate of Science - Human Services
Ivy Tech Community College of Indiana
- Adult First Aid/CPR Training - 2023
- QPR for Suicide Prevention - 2022
- Emotionally Intelligent Leadership - 2022
Master of Social Work -
Indiana Wesleyan University
Bachelor of Social Work - Social Work
Northern Kentucky University
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