LISA WHITE
Decatur,Georgia
Summary
Well-organized professional equipped with varied experiences in administrative to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. The Employment history stems from a customer focused approach to get to positive outcomes, whether face-to-face, via phone, or correspondence. Consistently implementing fundamental customer service skills that have been built upon by mastering exceptional customer service, administrative, and managerial duties. These experiences, skills, and abilities are assets to organizations, their customers, and employees. Highly motivated to work in a team-oriented and collaborative environment, while maintaining the ability to work independently.
Overview
13
13
years of professional experience
Work History
Founder
Elle Brooks Agency, LLC
Decatur, GA
01.2016 - Current
- Advise authors in editing and publishing.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Defined company roles and responsibilities to establish and enhance processes.
Front Desk Receptionist/ Administrative Assistant
Car Connection
07.2021 - 06.2022
- Answer multi-phone line system to direct callers to the correct departments to service their needs
- Utilize Dealer Lead Track tracking system to distribute leads to salespersons
- Completed customer check-in upon arrival to the store
- Completed paperwork for test drives and vehicle rentals
- Filed paperwork for salesperson, finance department, and service departments
- Input new inventory and then create appropriate color jacket for filing purposes
- Completed outside calls to vendors for order status and billing inquiries calls to service vendors.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Tracked important information in Kelly Blue Book, verified emissions status on purchased vehicles updated and initiated spreadsheets and ran reports or generated graphs using data.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Clinical Administrative Coordinator
United Healthcare
01.2017 - 01.2020
- Received admission and discharge information from various platforms, fax, email, and in-house database to refer members to appropriate programs specific to members’ conditions.
- Checked procedure codes against notification requirements and benefit coverage to determine next steps; Utilized phone system to respond to and transfer calls to appropriate individuals.
- Communicated with hospital and provider office staff to retrieve missing patient chart information needed by nurses who coordinate patients health programs.
Quality Monitoring Representative/Customer Care Agent
Convergent
01.2015 - 01.2017
- Audited calls of 40+ customer service agents for quality assurance, up to and including policy adherence, dissemination of accurate information, customer contact notations, and complete input of call-specific data
- Updated the call quality score sheet, disseminated the updates to the group of agents, fielded questions and suggestions, conferred with agents individually as it pertained to arrival of scores and kudos for a job well done
- Received 65+ inbound call inquiries from gas utility customers about charges, adjustment bills to reflect corrected meter reads, negotiating payment plans, and arrangements
- Processed work orders for service starts and stops and relayed gas emergency information to the dispatch offices
- Provided floor support for new hires during the nesting period.
Director/Teacher
Brooks-Allen Learning Center
01.2010 - 01.2014
- Developed creative learning activities for preschoolers
- Prepared FDA-approved meals
- Maintained student records and financial records for accounts payable and receivable for school; Met with parents to confer on the child’s progress
- Conducted meetings with volunteers to clarify chaperons' responsibilities and duties.
Education
NHA Certified Medical Billing and Coding Specialist -
Baltimore City Community College
Associate of Arts Degree - Liberal Arts And General Studies
Baltimore City Community College
Baltimore, MD05.2013
Skills
- Information extraction
- Exception listening skills
- Excellent communication
- Process and procedure interpretation
- Customer Service oriented
- Managing front and back offices
- Administrative duties
- Computer: Word, Excel, PowerPoint, Internet, Email, social media
- Meeting Preparation
- Business Administration
- Multi-Line Telephone Systems
- Mail Handling
- Customer and Client Relations
Timeline
Front Desk Receptionist/ Administrative Assistant
Car Connection
07.2021 - 06.2022
Clinical Administrative Coordinator
United Healthcare
01.2017 - 01.2020
Founder
Elle Brooks Agency, LLC
01.2016 - Current
Quality Monitoring Representative/Customer Care Agent
Convergent
01.2015 - 01.2017
Director/Teacher
Brooks-Allen Learning Center
01.2010 - 01.2014
NHA Certified Medical Billing and Coding Specialist -
Baltimore City Community College
Associate of Arts Degree - Liberal Arts And General Studies
Baltimore City Community College
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