LISA WHITLOCK
J.T. HOWE @ ASSOCIATES
Pittsburg,CA
21
years of professional experience
Experienced Accounts Receivable Clerk with a strong background in collections, invoice processing, and account reconciliation. Known for accurate payment posting, billing issue resolution, and improving cash flow through timely follow-up and clear customer communication.
Work History
Accounts Receivable Clerk
20 Years 7 Months- Posted payments, applied cash, and reconciled outstanding account balances.
- Monitored aging reports and followed up on delinquent accounts.
- Resolved billing discrepancies by reviewing invoices, credits, and payment histories.
- Processed customer invoices and ensured accurate billing records.
- Prepared account statements and maintained organized receivable documentation.
- Coordinated with customers and internal teams to correct payment issues.
- Improved collection workflows through consistent account review and timely communication.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Trained staff on receivable procedures, record accuracy, and system usage.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Responded to inbound inquiries regarding accounts and payments.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team's operations.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Utilized Microsoft Excel to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
MEDICAL ASSISTING - MEDICAL FRONT AND BACK OFFICE
High School Diploma
Skills
Collections
Invoice processing
Time management
Payment posting
Statement review
Bank deposits
Financial reporting
Microsoft Excel
Attention to detail
Financial records and reporting
Cash application
Customer relations
Payment coordination
Credit management
Payment negotiations
Document management
Problem-solving
Invoice generation
Accounts reconciliation
Transaction recording
Data management
Cash flow monitoring
Receivables management
Invoice and payment processing
Accounts receivable
Accurate payment posting
Financial data entry
Statement preparation
Month-end closing procedures
Data entry
Critical thinking
Timeline
Accounts Receivable Clerk
J.T. HOWE @ ASSOCIATES
02.2006 - 09.2026Read More
Contra Costa College
MEDICAL ASSISTING from MEDICAL FRONT AND BACK OFFICE
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PINOLE VALLEY HIGHSCHOOL
High School Diploma
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