Annalise WILLEY
Midway,UT
Summary
Dynamic professional with a proven track record at Beljar Home, enhancing customer satisfaction through personalized home decor solutions and exceptional service. Skilled in customer service and inventory management, adept at teamwork, and excelling in high-pressure environments. Demonstrated ability to improve customer loyalty and streamline operations, ensuring seamless event execution with Wasatch County Parks and Recreation.
Overview
3
3
years of professional experience
Work History
Furniture/ Home Decor Sales
Beljar Home
09.2021 - 04.2023
- Improved customer satisfaction by providing home decor recommendations based on client preferences.
- Conducted regular inventory assessments to maintain optimal stock levels and reduce storage costs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Assisted clients in selecting furniture, fabrics, lighting, and accessories for their homes by understanding their unique style preferences.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Event Coordinator/Front Desk Associate
Wasatch County Parks and Recreation
09.2020 - 05.2021
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Education
Advertising Major
Brigham Young University
Provo, UTSkills
- Leadership
- Communication/ Excellent people skills
- Goal oriented
- Attention to detail
- Teamwork and collaboration
- Creativity
- Interpersonal skills
- Emotional intelligence
- Adaptivity
- Organization
- Problem-solving
- Conflict resolution
Accomplishments
The Church of Jesus Christ of Latter Day Saints
- Lived in Brazil for 18 months, adapting to the language and culture while building strong relationships with locals and sharing meaningful messages.
- Led and mentored fellow missionaries, providing training, support, and motivation to help them effectively serve communities.
- Assisted individuals and families through acts of service, teaching, and providing emotional and spiritual support to improve their quality of life.
Local and High School Food Pantry
- Organized and helped to lead food distribution events, ensuring efficient operations and a welcoming environment for those in need.
- Partnered with local organizations and schools to increase awareness and support for food insecurity initiatives.
- Helped sort, stock, and distribute food items, ensuring proper organization and availability for families in need.
Languages
Portuguese
Professional Working
Timeline
Furniture/ Home Decor Sales
Beljar Home
09.2021 - 04.2023
Event Coordinator/Front Desk Associate
Wasatch County Parks and Recreation
09.2020 - 05.2021
Advertising Major
Brigham Young University