Hi, I’m
Lisa Williams
Tazewell,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
15
years of professional experience
Work History
Divinely Natured LLC
Certified Life Coach / Owner
04.2020 - Current
Job overview
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
- Documented behaviors, treatments and non-compliance issues.
- Designed safe and supportive environment for clients to discuss issues.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Tastefully Simple
Independent Consultant
10.2011 - Current
Job overview
- Planned and executed sales events in both online and in-person formats.
- Researched latest market trends to provide current knowledge to clients.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Onboarded and managed new client accounts to boost retention rates.
- Kept consistent inventory and placed orders for new product stock.
OCS Cleaning Services General Commercial Cleaning
Cleaner
10.2014 - 06.2015
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
WingIts
Customer Service Associate
06.2008 - 08.2009
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Covenant Coach Academy Richmond, VA
No Degree from Certification in Life Coaching
10.2023
University Overview
- Professional Development: Coaching Practice development
Neptune High School Neptune, NJ
High School Diploma
06.2002
University Overview
- Elected Captain of Varsity Bowling Team
Skills
- Positive Communication Strategies
- Chronic Disorders
- Analytical Skills
- Community Resources and Education
- Emotional Support
- Life Goals Assistance
- Well-Being Understanding
- Client Assistance
- Appointment Coordination
- Coaching Clients
- Exceptional Communicator
- Document and Records Management
- POS Systems and Ordering Platforms
- Administrative and Office Support
- Customer Service and Assistance
Timeline
Certified Life Coach / Owner
Divinely Natured LLC
04.2020 - Current
Cleaner
OCS Cleaning Services General Commercial Cleaning
10.2014 - 06.2015
Independent Consultant
Tastefully Simple
10.2011 - Current
Customer Service Associate
WingIts
06.2008 - 08.2009
Covenant Coach Academy
No Degree from Certification in Life Coaching
Neptune High School
High School Diploma
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