Lisa Williams
Cuba,MO
Summary
Accomplished Phlebotomist with a proven track record at LabCorp and Mercy, enhancing patient satisfaction through exceptional venipuncture and specimen handling skills. Excelled in high-pressure scenarios, demonstrating adaptability and strong customer relations. Spearheaded quality assurance initiatives, contributing to improved efficiency and accuracy in specimen processing.
Overview
36
36
years of professional experience
Work History
Phelebotomist CPT
Phelps Health
11.2023 - Current
- Packaged and shipped specimens to central lab
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Medial Assistant
Mercy Family Medicine
04.2021 - 09.2023
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Autoclaving
- Prior Authorizations
- Administering Injections: Dexamenthasone, Toradol, Vaccinations, and TB testing.
- Answering Patient questions and giving test results
- POC testing
- Monthly QC: Sofia, Clintek, HCG, Mono and Blood Sugar Monitor.
- Scheduling Appointments and documenting in Epic System
Lab Assistant II
Mercy / Patients First
03.2009 - 04.2021
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared specimens for testing and analysis.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Managed specimen sample handling, receiving, storage and inventory.
CNA
Missouri Baptist Hospital
01.2008 - 02.2009
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documenting in computer System
Phlebotomist
LabCorp
01.2006 - 02.2008
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Participated in quality assurance and competency assessment initiatives.
- Participated in monthly meetings to help improve patient satisfaction and P/L
Phlebotomist
Gamma HealthCare
02.2003 - 01.2007
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Accessioned Specimens for Courier
- Traveled and drew geriatric patients in 7 to 12 nursing homes
- Chart Audits at nursing facilities
- On call hours
- Made on call schedule as Lead
Specialized Equipment Dispatcher
NSL, Inc.
01.1989 - 01.2002
- Directed dispatching, routing, and tracking of 20-80 owner operators and fleet vehicles.
- Worked with all of National Steels Automotive Customers with a jit (just in time) contract.
- Ordered permits for Ohio turnpike and OD loads into MI, OH, and KY.
- On Call hours
- Approve pay for wait time and hot critical loads
- Enter information on an AS400 system
- Order Com Checks
- Sales calls with potential and current customers / mills other than National Steel our parent Co.
- Coordinate all loads for the automotive line for a and b trains, sleds and 5 axle units.
- The Granite City Lane and Quad City area was also covered by myself.
Education
National Certified Phlebotomist License Id #21-585
NPCE
FloridaAHA Certified Expires 5/31/2025
BLS / AED Certified
No Degree - CNA
East Central College
Rolla, MO05.2004
Administration / Secretarial
Sawyer College of Business
Hammond, IN05.1988
High School Diploma -
Highland High School
Highland, IN06.1986
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Proficient with Epic
- Customer Service
- Profit and Loss
- Customer Relations
- Processing Specimens
Timeline
Phelebotomist CPT
Phelps Health
11.2023 - Current
Medial Assistant
Mercy Family Medicine
04.2021 - 09.2023
Lab Assistant II
Mercy / Patients First
03.2009 - 04.2021
CNA
Missouri Baptist Hospital
01.2008 - 02.2009
Phlebotomist
LabCorp
01.2006 - 02.2008
Phlebotomist
Gamma HealthCare
02.2003 - 01.2007
Specialized Equipment Dispatcher
NSL, Inc.
01.1989 - 01.2002
National Certified Phlebotomist License Id #21-585
NPCE
AHA Certified Expires 5/31/2025
BLS / AED Certified
No Degree - CNA
East Central College
Administration / Secretarial
Sawyer College of Business
High School Diploma -
Highland High School
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