Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Williams

Cuba,MO

Summary

Accomplished Phlebotomist with a proven track record at LabCorp and Mercy, enhancing patient satisfaction through exceptional venipuncture and specimen handling skills. Excelled in high-pressure scenarios, demonstrating adaptability and strong customer relations. Spearheaded quality assurance initiatives, contributing to improved efficiency and accuracy in specimen processing.

Overview

36
36
years of professional experience

Work History

Phelebotomist CPT

Phelps Health
11.2023 - Current
  • Packaged and shipped specimens to central lab
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Medial Assistant

Mercy Family Medicine
04.2021 - 09.2023
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Autoclaving
  • Prior Authorizations
  • Administering Injections: Dexamenthasone, Toradol, Vaccinations, and TB testing.
  • Answering Patient questions and giving test results
  • POC testing
  • Monthly QC: Sofia, Clintek, HCG, Mono and Blood Sugar Monitor.
  • Scheduling Appointments and documenting in Epic System

Lab Assistant II

Mercy / Patients First
03.2009 - 04.2021
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Managed specimen sample handling, receiving, storage and inventory.

CNA

Missouri Baptist Hospital
01.2008 - 02.2009
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Documenting in computer System

Phlebotomist

LabCorp
01.2006 - 02.2008
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Participated in quality assurance and competency assessment initiatives.
  • Participated in monthly meetings to help improve patient satisfaction and P/L


Phlebotomist

Gamma HealthCare
02.2003 - 01.2007
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Packaged and shipped specimens to central lab daily.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Accessioned Specimens for Courier
  • Traveled and drew geriatric patients in 7 to 12 nursing homes
  • Chart Audits at nursing facilities
  • On call hours
  • Made on call schedule as Lead


Specialized Equipment Dispatcher

NSL, Inc.
01.1989 - 01.2002


  • Directed dispatching, routing, and tracking of 20-80 owner operators and fleet vehicles.
  • Worked with all of National Steels Automotive Customers with a jit (just in time) contract.
  • Ordered permits for Ohio turnpike and OD loads into MI, OH, and KY.
  • On Call hours
  • Approve pay for wait time and hot critical loads
  • Enter information on an AS400 system
  • Order Com Checks
  • Sales calls with potential and current customers / mills other than National Steel our parent Co.
  • Coordinate all loads for the automotive line for a and b trains, sleds and 5 axle units.
  • The Granite City Lane and Quad City area was also covered by myself.

Education

National Certified Phlebotomist License Id #21-585

NPCE
Florida

AHA Certified Expires 5/31/2025

BLS / AED Certified

No Degree - CNA

East Central College
Rolla, MO
05.2004

Administration / Secretarial

Sawyer College of Business
Hammond, IN
05.1988

High School Diploma -

Highland High School
Highland, IN
06.1986

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Proficient with Epic
  • Customer Service
  • Profit and Loss
  • Customer Relations
  • Processing Specimens

Timeline

Phelebotomist CPT

Phelps Health
11.2023 - Current

Medial Assistant

Mercy Family Medicine
04.2021 - 09.2023

Lab Assistant II

Mercy / Patients First
03.2009 - 04.2021

CNA

Missouri Baptist Hospital
01.2008 - 02.2009

Phlebotomist

LabCorp
01.2006 - 02.2008

Phlebotomist

Gamma HealthCare
02.2003 - 01.2007

Specialized Equipment Dispatcher

NSL, Inc.
01.1989 - 01.2002

National Certified Phlebotomist License Id #21-585

NPCE

AHA Certified Expires 5/31/2025

BLS / AED Certified

No Degree - CNA

East Central College

Administration / Secretarial

Sawyer College of Business

High School Diploma -

Highland High School
Lisa Williams