Lisa Williams
Greenwood,SC
Summary
Offering solid foundation in customer service and conflict resolution, eager to learn and grow in professional environment. Brings keen understanding of financial processes and ability to handle sensitive information accurately. Ready to use and develop communication and negotiation skills in Desired Position role.
Overview
2026
2026
years of professional experience
Work History
Collections Agent
Capital Management Group Of The Carolinas
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Collections Agent
Global Lending Services LLC
07.2016 - 04.2025
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Collections Agent
Resurgent
06.2015 - 07.2016
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Agent
Dynamic Recovery Services
05.2014 - 08.2015
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Education
Diploma - Academic
GREENWOOD High School
Greenwood, SC1990
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Delinquent account management
Timeline
Collections Agent
Global Lending Services LLC
07.2016 - 04.2025
Collections Agent
Resurgent
06.2015 - 07.2016
Collections Agent
Dynamic Recovery Services
05.2014 - 08.2015
Collections Agent
Capital Management Group Of The Carolinas
Diploma - Academic
GREENWOOD High School
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