Lisa Williams
Denton
Summary
Results-driven Customer Service Representative skilled in high-pressure sales and account management. Expertise in effective presentation, clear communication, and efficient problem resolution for diverse clientele. Experienced Supervisor focused on operational management, process improvements, and safety initiatives, collaborating with upper management to achieve organizational objectives.
Overview
28
28
years of professional experience
Work History
Lead Supervisor
DSW-Designer Shoe Warehouse
Highland Village
08.2024 - 01.2026
- Supervised daily operations of shoe inventory management and stock organization to ensure optimal stock levels and presentation.
- Trained and mentored staff on customer service best practices and sales techniques.
- Monitored store performance through sales trend analysis and customer feedback to identify areas for improvement.
- Resolved customer complaints to enhance customer satisfaction and foster loyalty.
- Implemented visual merchandising standards to enhance product displays and layout.
- Ensured compliance with safety protocols and company policies in the workplace.
Help Desk Technician
Sesami
Carrollton
04.2025 - 08.2025
- Delivered technical assistance and support for incoming queries related to computer systems, software, and hardware, enhancing user experience.
- Diagnosed and resolved network connectivity problems efficiently.
- Resolved hardware and software issues for safes, ensuring optimal functionality for users.
- Facilitated account management and password resets, improving user access and security.
- Collaborated with IT team to improve system performance and reliability.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service quality and response times.
- Handled high call volumes while maintaining professionalism and patience.
- Provided feedback to management on common customer concerns and trends.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Small Business Owner
Learning Links ECE
Lewisville
08.2022 - 05.2024
- Created targeted marketing strategies to improve brand visibility
- Conducted auditing, managed billing, and prepared invoices
- Planned lessons, coordinated parent meetings, and organized events
- Meal prep and menu preparation
- Care for children ages 4 months -2 years old
Complex Sales
Best Buy
Frisco
02.2017 - 09.2022
- Executed event marketing and demonstrations to enhance brand visibility.
- Collaborated with off-site locations, including vendors and other stores, to source items for customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for a display to highlight new styles, attract customers and enhance sales.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Answered questions and resolved issues by explaining current promotions and store policies.
- Guided customers by answering questions and efficiently locating desired merchandise.
- Calculated pricing, scanned tags, applied discounts, collected payment, and offered receipts to process transactions.
PAC Sales Representative
Best Buy
Menomonee Falls
07.2016 - 08.2018
- Marketed brand through event promotions, product demonstrations, and direct sales.
- Assisted customers in loading purchased equipment to enhance their shopping experience.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Coordinated with off-site locations, including vendors and other stores, to source desired items for customers.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Followed company protocol in providing exceptional services to deliver a pleasant shopping experience.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Medical Coder/ Claims Processor
Common Wealth Development
West Allis
03.1998 - 06.2002
- Processed a high volume of medical claims daily, ensuring timely and accurate submissions.
- Verified that claims were billed and paid correctly.
- Entered data into the system, verifying accuracy of provider coding information and reported services.
- Used coding rules established by the American Medical Association and the Centers for Medicare and Medicaid Services in the assignment of procedural codes.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Results-oriented [Billing Specialist], specializing in Medical Billing and Coding.
- Managed claims processing and organized office files to streamline workflows.
- Implemented a practical file system, which promoted smooth data gathering and presentation creation.
Education
Bachelor's Degree - Business Administration/ Marketing
Strayer University
Dallas-Fort Worth, TX02.2026
High School Diploma -
Milwaukee School of Entrepreneurship
Milwaukee, WI01.1998
Timeline
Help Desk Technician
Sesami
04.2025 - 08.2025
Lead Supervisor
DSW-Designer Shoe Warehouse
08.2024 - 01.2026
Small Business Owner
Learning Links ECE
08.2022 - 05.2024
Complex Sales
Best Buy
02.2017 - 09.2022
PAC Sales Representative
Best Buy
07.2016 - 08.2018
Medical Coder/ Claims Processor
Common Wealth Development
03.1998 - 06.2002
Bachelor's Degree - Business Administration/ Marketing
Strayer University
High School Diploma -
Milwaukee School of Entrepreneurship