Lisa Williamson
Durham,NC
Summary
Project Procurement Manager will be responsible for managing day-to-day procurements. This includes managing and maintaining procurement plans, identifying, and negotiating with suppliers, evaluating vendors, and working with cross-functional teams. Competent Product Specialist with more than 10 years of experience working in customer service. Skilled in demonstrations, data collection and Sage, SAP and Oracle program. Proficient in brand positioning strategies and sales team building.
Overview
12
12
years of professional experience
5
5
Certification
Work History
PRODUCT SPECIALIST/BUYER
American Kennel Club
Raleigh , North Carolina
01.2022 - 05.2023
- Managed 224 end-to-end production projects for inventory and non-inventory items, capital equipment, and services in support of operations with the goal of acquiring the best price for the organization while providing the best quality goods and services at the lowest cost
- Chose and managed all vendor services – slashed administration costs 25% by negotiating pricing and fees with various vendors, while ensuring that commitment to quality standards was maintained on materials and services purchased once received
- Read and interpret project specifications and requirements for orders up to $400K each
- Identified and closed communication gaps to complete projects 3 weeks ahead of schedule and maximize productivity for future projects
- Conducted a competitive Information for Bid (IFB) procurement process for recommending vendors to award utilizing professional purchasing methods
- Conducted quarterly physical counts and audits
- Prepared and presented detailed status, risk, and resource reports to management weekly.
- Boosted positive feedback from customers through attentive listening, empathy, and tailored solutions.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
- Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
- Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
- Strengthened relationships with key stakeholders, ensuring alignment of logistics operations with overall business goals.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
SENIOR CUSTOMER SERVICE AGENT AND LOGISTICS MANAGER
Fedex Express
Durham , North Carolina
11.2016 - 07.2022
- Served as delivery product subject matter expert for working with internal and external customers
- Data Analyst: Execute daily measurement reports and analyze operational data to determine efficient utilization of resources and logistic updates (ROADS/excel reporting)
- Customer Service: Resolved and documented customer disputes and complaints with 95% customer satisfaction
- Maintained 99% on-time shipping standard while simultaneously managing document stations and converter belt activities
- Team Leader 5 employees: Coach, Train Employees, Delegate responsibilities, Warehouse and Ramp Functions in Handling Packages/Freight, accuracy/completeness Of Necessary Paperwork, and Ensuring Effective Operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
PROJECT DEPLOYMENT SPECIALIST
American Tower
Cary , North Carolina
12.2015 - 11.2016
- Supported 5 construction managers in driving on-time delivery of project milestones and financial management
- Managed 200 distributed antenna systems iDAS and oDAS sites
- Procurement: Reviewed change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests
- Maintained relationships and acted as carrier's liaison in matters associated with Federal, State, and Municipal matters, including City's permitting and inspection requirements
- Managed project timelines and resources effectively, consistently delivering deployments on schedule and within budget constraints.
- Completed quality assurance on deployment package and turned over solution to field technical resources.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
- Developed comprehensive documentation to support end-users during the transition to new systems or software updates.
- Provided expert guidance on best practices in system administration, contributing to increased efficiency across the organization.
Construction Project Manager - Remote Experience
Ericsson
Durham , North Carolina
2014 - 2014
- Managed the NC/SC wireless telecommunication cell towers.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Held construction progress and regular status meetings with project team.
- Developed and executed pre-construction milestones on project schedule.
Construction Project Manager
MasTec
Cary , North Carolina
2011 - 2014
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Held construction progress and regular status meetings with project team.
- Developed and executed pre-construction milestones on project schedule.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Verified completed projects met approved time, quality, and cost estimates.
Education
M.B.A HUMAN RESOURCES -
University of Strayer
Chesapeake, VASkills
- Operations Management
- Purchasing
- Improving Purchasing Performance
- Cost/Price Analysis
- Problem Solver
- Supply Chain Management
- Meeting preparation
- Scheduling and Budgeting
- ERP: Sage and SAP
- Oracle
- Training
- Contract Negotiation
- Vendor Management
- Microsoft Office
- Outlook
- Human Resources and Telecommunication
- Agile and Waterfall delivery
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved Monthly Training which led to 97% on-time.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- IS MANAGEMENT FOR ME? - AIM (CAIMFM)
Completed program on 2/11/2021.
Certification
- CPR/AED Certification, National CPR Foundation, 2024, March
- Project Management Foundations: Procurement, Linked In Learning, 2023, July
- Supervision - Effective Communication Skills, Alison Online Course, 2023, May
- Agile Scrum Product Owner, Scrum Institute 2021, March
- Is Management for Me, FedEx Express, 2021, February
- A Notary Public, Department Of The Secretary Of State, 2020, November
- Graduate Applied Project Management University of Walden 2015, April
- North Carolina, Driver's License
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsStock Options / Equity / Profit SharingTimeline
PRODUCT SPECIALIST/BUYER
American Kennel Club
01.2022 - 05.2023
SENIOR CUSTOMER SERVICE AGENT AND LOGISTICS MANAGER
Fedex Express
11.2016 - 07.2022
PROJECT DEPLOYMENT SPECIALIST
American Tower
12.2015 - 11.2016
Construction Project Manager - Remote Experience
Ericsson
2014 - 2014
Construction Project Manager
MasTec
2011 - 2014
- CPR/AED Certification, National CPR Foundation, 2024, March
- Project Management Foundations: Procurement, Linked In Learning, 2023, July
- Supervision - Effective Communication Skills, Alison Online Course, 2023, May
- Agile Scrum Product Owner, Scrum Institute 2021, March
- Is Management for Me, FedEx Express, 2021, February
- A Notary Public, Department Of The Secretary Of State, 2020, November
- Graduate Applied Project Management University of Walden 2015, April
- North Carolina, Driver's License
M.B.A HUMAN RESOURCES -
University of Strayer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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