Lisa Wingerter
Chicago,IL
Summary
Experienced event manager with expertise in event budgeting, room block management, and stakeholder communication. I build strong planner and hotel relationships, resolving issues quickly, and delivering seamless hospitality experiences.
Overview
9
9
years of professional experience
Work History
Senior Event Manager & Event Manager
Sheraton Grand Chicago Riverwalk
Chicago, Illinois
01.2018 - Current
- Build and maintain strong relationships with planners and hotel teams.
- Prepare detailed banquet event orders and keep setup, catering, audio-visual, and hotel operations details accurate for successful program delivery.
- Work with event planners to pre-plan programs and support smooth on-site execution.
- Collaborate with housing team to manage group room blocks and specific planner needs.
- Enhance planner experience to create opportunities for increased revenue generation.
- Facilitated attendee engagement to ensure a smooth experience throughout the event.
- Resolve guest concerns and event issues with calm, professional service.
- Managed post-event billing and conducted follow-up communication to ensure client satisfaction.
- Tracked revenues and forecasts to provide accurate financial reporting for stakeholders.
- Oversaw the setup of events to ensure that all elements were in place according to plan.
- Facilitated communication between internal teams and external vendors and suppliers prior to the start of an event.
Customer Service Lead
Target
Niles, IL
11.2020 - 06.2022
- Built on event management experience to support customer service needs.
- Supported guest service operations to enhance customer satisfaction.
- Educated customers on product knowledge, services, policies, and procedures to facilitate informed purchasing decisions.
- Maintained active employment throughout the pandemic.
Education
Bachelor of Science - Hospitality Administration And Management
Eastern Illinois University
Charleston, IL05-1990
Skills
- Event budgeting
- Stakeholder communication
- Relationship building
- Post-event billing
- Room block management
- Event logistics
Timeline
Customer Service Lead
Target
11.2020 - 06.2022
Senior Event Manager & Event Manager
Sheraton Grand Chicago Riverwalk
01.2018 - Current
Bachelor of Science - Hospitality Administration And Management
Eastern Illinois University