Lisa Wolf
Land O' Lakes,FL
Summary
Port Delivery Team Manager with a proven track record at Intercruises Shoreside & Port Services, excelling in operational excellence and employee engagement. Enhanced team productivity through effective scheduling and coaching, while fostering strong client relationships. Committed to continuous improvement and problem resolution, ensuring compliance and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Port Delivery Team Manager
Intercruises Shoreside & Port Services
04.2023 - Current
- Assisted in team coordination and scheduling to ensure operational efficiency.
- Supported onboarding processes for new team members, fostering a collaborative environment.
- Contributed to daily workflow management by monitoring task completion and prioritization.
- Collaborated with team leads to identify and resolve workflow challenges effectively.
- Participated in meetings to share insights on process improvements and best practices.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Intercruises Shoreside & Port Services
10.2021 - Current
- Oversaw daily operations, ensuring adherence to company standards and protocols.
- Trained new employees on operational procedures and safety practices.
- Monitored team performance, providing feedback to improve individual contributions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Team Lead Trainer
Intercruises Shoreside & Port Services
03.2018 - 08.2021
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Mentored new trainers on instructional techniques and curriculum development to ensure consistency with company standards for all cruise lines.
Education
Associate of Arts - Tourism And Travel Management
Ridley Lowell Business School
Johnson City, NYSkills
- Customer focus
- Employee scheduling
- Staff development
- Operational excellence
- Employee engagement
- Team leadership
- Teamwork and collaboration
- Problem resolution
- Employee coaching and mentoring
- Team development
- Payroll
Timeline
Port Delivery Team Manager
Intercruises Shoreside & Port Services
04.2023 - Current
Supervisor
Intercruises Shoreside & Port Services
10.2021 - Current
Team Lead Trainer
Intercruises Shoreside & Port Services
03.2018 - 08.2021
Associate of Arts - Tourism And Travel Management
Ridley Lowell Business School
Similar Profiles
Harit NontagateHarit Nontagate
Pier Staff at Intercruises Shoreside & Port ServicesPier Staff at Intercruises Shoreside & Port Services
Jack SaylorJack Saylor
Check In Lead at Intercruises Shoreside & Port ServicesCheck In Lead at Intercruises Shoreside & Port Services
Neeraj RathodNeeraj Rathod
Customer Check-in Agent at Intercruises Shoreside & Port ServicesCustomer Check-in Agent at Intercruises Shoreside & Port Services
Mary CrotoMary Croto
Shore Excursion Manager/Operation Specialist at Intercruises Shoreside & Port ServicesShore Excursion Manager/Operation Specialist at Intercruises Shoreside & Port Services
Joy BouserhalJoy Bouserhal
Customer Service Representative at Gulf Insurance of Tampa BayCustomer Service Representative at Gulf Insurance of Tampa Bay