Mark Alban
Centereach,NY
Summary
A dynamic leader with proven success in enhancing team productivity and customer service at Topgolf. Proficient in workload management and performance coaching, demonstrated through strategic process improvements and effective employee development. Skilled in qualitative research, significantly improving marketing campaign effectiveness in the Port Provides Project of The Nicholas Center. Personable and results-driven professional with talent for motivating teams and fostering collaborative work environment. Possesses comprehensive knowledge of project management and team coordination, excelling in strategic planning and performance optimization. Committed to driving impactful results and achieving organizational excellence.
Overview
1
1
year of professional experience
Work History
Marketing Analyst of Port Provides Project
The Nicholas Center
09.2023 - 12.2023
- Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Analyzed third-party data and investigated new growth opportunities.
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
Team Leader Manager
Topgolf
06.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Education
Master of Science - Marketing
Molloy University
Rockville Centre, NY12-2023
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Performance Coaching
- Qualitative Research
Timeline
Team Leader Manager
Topgolf
06.2024 - Current
Marketing Analyst of Port Provides Project
The Nicholas Center
09.2023 - 12.2023
Master of Science - Marketing
Molloy University
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