LISA WOLFF
Rydal,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
License and Account Manager
Better Homes and Gardens Real Estate Metro Brokers
Atlanta, GA
12.2004 - 09.2026
- Managed over 2000 Independent Contractors Real Estate License
- Conducted exit interviews, consulted agents on license status options.
- Set up payment plans and payment processing, and authorized credits on accounts based on payment history.
- Actively listen to agents, and handled concerns, and quickly resolve issues effectively.
- Updates account information to maintain customer records.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance agent satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company retention goals.
- Prepared weekly and monthly reports.
Communications Specialist
Better Homes and Gardens Real Estate/Metro Brokers
Atlanta, GA
12.2004 - 12.2011
- Operated three inbound direct phone lines and forwards calls utilizing the Infinity Telephone Agent which supports twenty six offices, six affiliated companies and over 2000 real estate agents
- Managed accurate alpha and numeric paging and text messaging, documenting and updating agent status.
- Provided high level customer service and assisted with locating agents and listings using FMLS and GAMLS.
Loan Processor
Green Point Mortgage
08.2004 - 11.2004
- Facilitated processing of mortgage loans efficiently
- Investigated credit, verified employment and references to assess borrower eligibility
- Analyzed cash to close and front and back ratios, reviewed preliminary title to ensure loan accuracy and completeness.
Underwriter
Mercury Auto Finance Company
09.1999 - 06.2002
- Analyzed, structured, negotiated, and funded subprime auto loans to facilitate client financing
- Developed marketing strategies to attract new clients.
- Evaluated risk factors to determine loan eligibility based on credit history and financial profiles.
- Collaborated with sales teams to streamline underwriting processes and enhance customer service.
- Implemented quality control measures, ensuring adherence to regulatory compliance and company policies.
Underwriting Manager
Aegis Consumer Finance
09.1996 - 04.1999
- Led credit department operations, ensuring compliance with underwriting standards
- Analyzed, structured, and negotiated subprime auto loans, facilitating contract funding approvals
- Trained employees in relevant skills and processes.
Education
GED - General Studies
Cass High School
Cartersville, GA01-1987
Skills
- Staff management
- Payment collection
- Accounts payable
- Account management
- Billing statements
- Compliance Requirements
- Documentation
- Communication skills
- Managing Multiple Tasks
- Conflict Resolution
- Verbal communication
- Verbal and Written Communication
- Customer Satisfaction
- Customer satisfaction
- Documentationn
Timeline
License and Account Manager
Better Homes and Gardens Real Estate Metro Brokers
12.2004 - 09.2026
Communications Specialist
Better Homes and Gardens Real Estate/Metro Brokers
12.2004 - 12.2011
Loan Processor
Green Point Mortgage
08.2004 - 11.2004
Underwriter
Mercury Auto Finance Company
09.1999 - 06.2002
Underwriting Manager
Aegis Consumer Finance
09.1996 - 04.1999
GED - General Studies
Cass High School