Lisa Wunderler
Coopersburg,PA
Summary
Dependable, organized, and enthusiastic Administrative Professional with targeted experience successfully researching, recording, and linking business records within extensive databases in a high production environment. Known for exceptional time management skills and customer focus, consistently balancing both department and client needs within aggressive deadlines. Successfully builds and maintains rapport with key customer groups, both internal and external, to establish positive working relationships and facilitate effective problem resolution. Flexible, adaptable team player who also works well independently.
Overview
35
35
years of professional experience
Work History
Vendor Quality and Training SME Canada
DUN & BRADSTREET
Center Valley, PA
01.2011 - Current
- Conduct quality evaluations and training for our vendor.
- Conducted quality evaluations for our vendor monthly.
- Conducted training sessions with the agents as needed.
- Updated training material for vendors as needed.
- Participated in weekly calibrations with our vendor to maintain acceptable and consistent quality.
- Work directly with customer to update company reports for both US and Canada.
Quality and Training Analyst
D & B (previously DUN & BRADSTREET)
Bethlehem, PA
01.2008 - 01.2011
- Conducted quality evaluations and training for our vendor.
- Conducted quality evaluations for our vendor monthly.
- Conducted training sessions with the agents as needed.
- Worked directly with customers on updates to their own reports.
- Participated in weekly calibrations with our vendor to maintain acceptable and consistent quality.
Senior Linkage Analyst
D & B (previously DUN & BRADSTREET)
Bethlehem, PA
01.2001 - 01.2008
- Researched corporate family structures and related concerns to maintain an accurate database for our Fortune 500 customers.
- Assigned to special cleansing records project for both domestic and foreign business data reporting, potentially producing a new revenue stream opportunity for company.
- Chosen to perform regular quality checks on all team production to ensure accuracy and coordination of key data meets contracted standards for primary customer, ultimately guaranteeing full contracted revenue is realized.
- Consistently maintained production and quality levels that exceeded company expectations.
Information Analyst Advanced
D & B (previously DUN & BRADSTREET)
Bethlehem, PA
01.1999 - 01.2001
- Researched corporate structures of larger companies and expanded scope to government entities.
- Refined and updated a family tree structure that was ultimately used as a model by company to demonstrate to other customers what a family tree looks like and how it is used to demonstrate corporate structures.
- Assigned to research and update key departments within the Federal government, successfully supporting the update of one of the largest family tree structures within the entire database.
- Received the company-wide Star Award for departmental excellence in production, quality, leadership, and team effectiveness.
Information Analyst
D & B (previously DUN & BRADSTREET)
Bethlehem, PA
01.1994 - 01.1999
- Performed telephone investigations and entered changes into the database; researched companies on the internet and through other third-party sources.
- Represented team at departmental meetings and managed production inventory, allocating workload across team members to ensure all critical deadlines and expectations were met.
- Tracked and recorded daily inventory processing levels to report back to management.
- Translated financial data from company financial statements and captured them appropriately in database for necessary reporting requirements.
Data Support Specialist
D & B (previously DUN & BRADSTREET)
Bethlehem, PA
01.1991 - 01.1994
- Contact and survey customers via telephone to collect and verify key data.
- Conducted quality assurance checks with customers to ensure their needs were being met.
Education
Diploma -
William Allen High School
Allentown, PASkills
- Issue resolution
- Vendor evaluation
- Relationship management
- inventory management
- Customer escalations
Timeline
Vendor Quality and Training SME Canada
DUN & BRADSTREET
01.2011 - Current
Quality and Training Analyst
D & B (previously DUN & BRADSTREET)
01.2008 - 01.2011
Senior Linkage Analyst
D & B (previously DUN & BRADSTREET)
01.2001 - 01.2008
Information Analyst Advanced
D & B (previously DUN & BRADSTREET)
01.1999 - 01.2001
Information Analyst
D & B (previously DUN & BRADSTREET)
01.1994 - 01.1999
Data Support Specialist
D & B (previously DUN & BRADSTREET)
01.1991 - 01.1994
Diploma -
William Allen High School