LISA XIONG
Newport
Summary
Professional in production with proven ability to manage and streamline operations. Skilled in scheduling, logistics, and resource coordination. Strong focus on team collaboration and meeting targets. Adaptable to changing needs and reliable in high-pressure environments.
Team-minded Production Coordinator with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current material stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.
Overview
8
8
years of professional experience
Work History
Production Coordinator (PC)
BOSTON SCIENTIFIC
Arden Hills, MN
04.2022 - Current
- Ensure Quality is focus, but also compliance of policies and procedures are being followed
- Use 5S manufacturing practices to organize and sustain the areas.
- Weekly Standard work audits.
- Disposition and process discrepant product or material for rework for open orders, escalate to Quality Control as necessary.
- Assist the supervisor in supporting and developing action plans to achieve the departmental goals.
- Provide guidance and be a source of information for operators.
- Coordinate the documentation and training of new or cross-training employees.
- Proficiently utilize manufacturing execution software programs (MES, PIA, SIA, EXCEL, OUTLOOK, WORD, SAP).
- Coordinated production daily goals to optimize workflow and meet project deadlines.
- Collaborated with cross-functional teams to streamline operations and enhance communication.
- Developed training materials and conducted sessions for new team members on operational standards.
- Managed inventory levels, ensuring timely procurement of materials to support production needs.
- Led weekly production meetings, facilitating discussions on challenges and progress updates across teams.
- Monitored compliance with safety protocols, fostering a culture of safety awareness within the team.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
Customer Services Representative
MHEALTH FAIRVIEW
St. Paul, MN
10.2019 - 12.2022
- Provide patients with schedule, reschedule, and cancel appointments.
- Collecting and verifying insurance information.
- Software knowledge of Epic, Sale Forces, Cisco finesse, Outlook, and Calabrio.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patients complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers/patients and the company alike.
- Responded to patients requests for products, services, and company information.
- Enhanced Patient satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual patients needs.
- Assisted patients in navigating company website and placing online orders, improving overall user experience.
Medical Assembler
BOSTON SCIENTIFIC
Arden Hills, MN
04.2018 - 02.2021
- Assembled medical devices following strict quality control protocols and safety regulations.
- Inspected finished products for defects, ensuring compliance with industry standards and specifications.
- Collaborated with cross-functional teams to streamline assembly processes and reduce production times.
- Trained new employees on assembly techniques, safety practices, and equipment operation.
- Implemented process improvements that enhanced workflow efficiency and minimized waste in production lines.
- Maintained accurate documentation of production activities, adhering to regulatory requirements for traceability.
- Led initiatives to enhance team performance through skill development and continuous improvement strategies.
- Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
- Followed detailed assembly instructions, processes, and procedures.
- Supported continuous improvement initiatives by participating in regular team meetings and offering constructive feedback.
- Prioritized safety and quality in all aspects of the role, consistently maintaining a high level of professionalism and commitment to excellence.
Education
Medical Administration Assistant -
NATIONAL INSTITUTIONS OF TECHNOLOGY
05-2003
High School Diploma - undefined
PONTIAC NORTHERN HIGH SCHOOL
06-2002
Skills
- Schedule coordination
- Workflow coordination
- Coordinating production schedules
- Team building
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Reliability
- Decision-making
- Relationship building
- Self motivation
- Goal setting
- Conflict resolution
Languages
Hmong
Native or Bilingual
Timeline
Production Coordinator (PC)
BOSTON SCIENTIFIC
04.2022 - Current
Customer Services Representative
MHEALTH FAIRVIEW
10.2019 - 12.2022
Medical Assembler
BOSTON SCIENTIFIC
04.2018 - 02.2021
High School Diploma - undefined
PONTIAC NORTHERN HIGH SCHOOL
Medical Administration Assistant -
NATIONAL INSTITUTIONS OF TECHNOLOGY