Lisa Young
Ellwood City,PA
Summary
To obtain a challenging position that will enable me to utilize my customer service skills. I'm a dependable quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
Work History
Hair Stylist (Licensed Cosmetologist)
DeCaria's on 5th
06.2008 - Current
- Artistically style, cut, and color clients' hair
- On location bridal party hair
- Ensure customer satisfaction through friendly service
- Set up appointments for the entire salon staff
- Responsible for the receipt, pricing, and stocking of inventory.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Office Assistant
Zock Family Chiropractic
02.2018 - 02.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with patients by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Optical Assistant/ Retail Sales
Luxottica Retail North, Sears Optical
06.2010 - 04.2011
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted patients with choosing proper fit and style of glasses
- Instructed patients on how to use their contact lenses
- Insurance billing
- Ensure patient satisfaction through friendly service.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Hair Stylist (Licensed Cosmetologist)
Lori L's Hair Care Studio
05.2007 - 06.2008
- Artistically style, cut, and color clients hair
- Ensure customer satisfaction through friendly service
- Set up appointments for the entire salon staff
- Responsible for inventory count and reordering
- Operate computer system and cash register.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetology Certification Program -
Beaver Falls Beauty Academy
Beaver Falls, PA06.2007
High School Diploma -
Pennsylvania Cyber Charter School
Midland, PA06.2006
Skills
- Excellent Communication
- Building Positive Rapport
- Customer Consultation
- Trend Monitoring
- Attention to Detail
- Relationship Building
- Schedule Management
- Creative Thinking
Timeline
Office Assistant
Zock Family Chiropractic
02.2018 - 02.2019
Optical Assistant/ Retail Sales
Luxottica Retail North, Sears Optical
06.2010 - 04.2011
Hair Stylist (Licensed Cosmetologist)
DeCaria's on 5th
06.2008 - Current
Hair Stylist (Licensed Cosmetologist)
Lori L's Hair Care Studio
05.2007 - 06.2008
Cosmetology Certification Program -
Beaver Falls Beauty Academy
High School Diploma -
Pennsylvania Cyber Charter School
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