Lisa Young
Livonia
Summary
Certified medical assistant with extensive experience in high-pressure clinical settings. Proven track record in delivering quality patient care while prioritizing safety. Strong interpersonal skills facilitate effective collaboration across healthcare teams to meet patient needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Trinity Health
Canton
11.2021 - Current
- Provided direct patient care by taking vitals, administering injections, scheduling appointments, processing billing, managing check-in/check-out, and coordinating referrals and prior authorizations.
- Assisted physicians during examinations and procedures efficiently.
- Coordinated lab tests and communicated results to patients promptly.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Managed electronic health records and ensured data accuracy.
- Maintained compliance with healthcare regulations while ensuring a clean, organized environment for patient safety and comfort.
- Communicated patient messages to physicians regarding concerns, updates on conditions, or refill requests to support timely and effective treatment.
- Supported billing processes by verifying insurance information thoroughly.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Server
Texas Roadhouse
Westland
08.2020 - 01.2021
- Coordinated food and beverage orders to streamline service during peak hours.
- Delivered exceptional customer service, contributing to high levels of guest satisfaction.
- Ensured cleanliness and organization of dining areas and service stations for optimal guest experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions accurately during closing shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Crew Trainer
McDonald’s
Belleville
01.2018 - 01.2019
- Trained new crew members on food safety and operational procedures.
- Supported and guided crew during peak hours, ensuring smooth operations and efficient service.
- Delivered excellent customer service, contributing to a positive dining atmosphere and customer satisfaction.
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained clean and organized workstations and dining areas to enhance customer experience and uphold safety standards.
- Operated cash register accurately and efficiently.
Education
High School Diploma -
Harcourt Learning Direct
Scranton, PA01-2021
EKG Technician/Phlebotomy Technician -
Heart To Heart Healthcare
Yspilanti, MI01-2021
Medical official/clinic certificate -
Washtenaw Community College
Ann Arbor, MI01-2009
Associate of Applied Science - Health Care Management
Penn Foster Career School
Scranton, PA06-2026
Skills
- Medical terminology expertise
- EHR management
- Patient care coordination
- Billing and coding
- Patient scheduling
- Insurance verification
- Vital signs
- ECG monitoring
- Customer service and support
- Multitasking and organization skills
- Office administration
- Communication skills
Certification
- CMAC - Medical Assistant
- BLS - Basic Life Support
Timeline
Certified Medical Assistant
Trinity Health
11.2021 - Current
Server
Texas Roadhouse
08.2020 - 01.2021
Crew Trainer
McDonald’s
01.2018 - 01.2019
High School Diploma -
Harcourt Learning Direct
EKG Technician/Phlebotomy Technician -
Heart To Heart Healthcare
Medical official/clinic certificate -
Washtenaw Community College
Associate of Applied Science - Health Care Management
Penn Foster Career School