Kristin Gooch
Hillsborough,NC
Summary
Entry-level practice management professional skilled in patient scheduling and team support. Focus on improving operational efficiency and patient satisfaction. Detail-oriented approach to coordinating daily workflows.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Certified Medical Assistant
UNC Medical Group
Morrisville, North Carolina
09.2023 - Current
- Relayed patient messages to physicians regarding concerns and condition changes, ensuring timely responses and continuity of care.
- Coordinated with pharmacies to submit and process prescription refills, facilitating timely medication access for patients.
- Participated in team meetings to identify workflow improvements, contributing to enhanced patient outcomes.
- Followed HIPAA guidelines to safeguard confidential patient information at all times.
Team Lead
Emerge Orthopedics
Apex, North Carolina
04.2023 - 09.2023
- Trained staff on scheduling, check-in, and patient service steps to enhance operational efficiency.
- Provided guidance to team members so work stayed on schedule and met quality standards.
- Monitored team progress and ensured deadlines were consistently met.
- Completed performance reviews for team members, sharing feedback and improvement areas.
- Handled patient concerns with clear communication and calm problem-solving.
- Addressed escalated customer complaints and questions quickly and efficiently.
- Managed orthopedic clinic front desk patient flow and daily team coverage.
Certified Medical Assistant
UNC Medical Group
hillsborough, nc
09.2019 - 04.2023
- Collected vital signs and entered patient history details into electronic medical records.
- Gave injections and medications according to UNC Medical Group protocols.
- Supported patient intake screening and rooming to keep ambulatory clinic flow moving.
- Collected specimens and prepared samples for lab processing.
- Educated patients on instructions, medications, and after-visit care plans.
- Delivered injections, immunizations, medications, wound dressings, and other treatments per physician directions.
- Set up patient appointments by phone and in person.
- Organized charts, documents, and supplies to support team productivity.
- Tracked medical supply inventory and kept stock at appropriate levels.
- Placed medical supply orders from approved vendors within budget limits.
- Joined team meetings to review workflows and support patient population outcomes.
Education
Diploma - Medical Assistant
Johnston Community College
Smithfield 07-2019
Associate of Science -
Johnston Community College
Smithfield, NC05-2016
BBA - Healthcare Administration
Appalachian State University
Boone, NC10-2026
Skills
- HIPAA compliance
- Patient communication
- Medical scheduling
- Office administration
- Team leadership
- Customer service
- Prescription management
- Microsoft Excel proficiency
- Telephone etiquette
- Inventory management
- Basic life support
- Medical records oversight
- Insurance verification
- Medical terminology expertise
- Composure under pressure
Certification
- Basic Life Support
- Certified Medical Assistant
- Phlebotomy
Timeline
Certified Medical Assistant
UNC Medical Group
09.2023 - Current
Team Lead
Emerge Orthopedics
04.2023 - 09.2023
Certified Medical Assistant
UNC Medical Group
09.2019 - 04.2023
Diploma - Medical Assistant
Johnston Community College
Associate of Science -
Johnston Community College
BBA - Healthcare Administration
Appalachian State University