Lisa Zelmanski
159 Lantana Ave
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
17
17
years of professional experience
Work History
Guest Services
AEG
Detroit Michigan
02.2025 - 05.2026
- Delivered exceptional guest services to concert attendees, ensuring a positive experience throughout the event.
- Greeted guests warmly and efficiently processed entry through scanning procedures.
- Collaborated with security personnel to maintain a smooth and safe event atmosphere.
Server
Twins Diner
Northville Michigan
04.2024 - 05.2026
- Delivered exceptional customer service, enhancing guest experience through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely order taking and delivery to optimize service flow.
- Collaborated with kitchen staff to ensure accurate and prompt food preparation, maintaining high-quality standards.
- Assisted in training new servers on menu knowledge and service protocols to improve team performance.
Lead Server
Honey Hole Diner
Plymouth Michigan
06.2022 - 04.2024
- Supervised daily operations to ensure seamless service delivery and customer satisfaction.
- Trained and mentored junior servers on menu knowledge and service standards.
- Implemented efficient workflow processes, reducing service times during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
Server, Head Server
First Watch
Canton
05.2021 - 06.2022
- Developed and implemented server floor plans to optimize guest seating and service efficiency.
- Managed front-of-house operations, ensuring a welcoming atmosphere for all guests.
- Coordinated and prioritized service for multiple tables, delivering prompt and attentive service.
- Took orders accurately and efficiently, enhancing the dining experience for patrons.
- Maintained clear communication with kitchen staff regarding food preparation times and table availability.
Server/ Lead Server
Buddys Pizza
Ann Arbor Michigan
03.2018 - 05.2021
- Delivered exceptional customer service, ensuring positive dining experiences.
- Maintained accurate knowledge of menu items and daily specials for informed recommendations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
Server/Banquet Server
Courthouse Grille
Plymouth Michigan
09.2013 - 03.2018
- Delivered exceptional service at various events, including weddings, baby showers, and corporate meetings, ensuring guest satisfaction throughout the occasion.
- Managed large banquet functions, efficiently serving food and beverages to guests in a timely manner.
- Executed full wine service, providing knowledgeable recommendations to enhance the dining experience.
Server/Banquet Server
Roman Forum
Canton
04.2009 - 09.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School or GED - undefined
Salem High School
Canton, Michigan06-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Team collaboration
- Sales expertise
Timeline
Guest Services
AEG
02.2025 - 05.2026
Server
Twins Diner
04.2024 - 05.2026
Lead Server
Honey Hole Diner
06.2022 - 04.2024
Server, Head Server
First Watch
05.2021 - 06.2022
Server/ Lead Server
Buddys Pizza
03.2018 - 05.2021
Server/Banquet Server
Courthouse Grille
09.2013 - 03.2018
Server/Banquet Server
Roman Forum
04.2009 - 09.2013
High School or GED - undefined
Salem High School