Lisa Zgolli
Raleigh,NC
Summary
Experienced human resources expert specializing in compliance and policy implementation. Demonstrated ability to work with legal teams to uphold regulatory standards while streamlining HR processes. Committed to fostering a positive employee experience through strategic process enhancements and clear policy application.
Overview
26
26
years of professional experience
Work History
Travel Agent
Zgolli Travels LLC
, Tunisia
10.2024 - Current
- Assist clients in travel planning, including flights, hotel arrangements and any special requests for the VIP experience that can include wine, food and/or wildlife tours.
- Provide clients with alternative travel planning beyond Expedia to book and design their way, with what they want and how they see their next adventure with tours, relaxation, family and group cruises, making their own memories.
Human Resources Specialist – Time and Leave Analyst
Texas General Land Office
Austin, TX
06.2023 - 09.2024
- Responsible for overseeing the HR functions for timekeeping and leave, military, and auditing.
- Provide extensive customer service to employees statewide and executive administration.
- Audit files, timekeeping, processes, and FMLA usage.
- Ensure compliance with state and federal laws and regulations.
- Conduct New Employee Orientation and assist in writing scripts.
- Proficient in Kronos HRIS, USPS Comptroller, ERS benefits, and CAPPs HRIS/Payroll.
Human Resources Specialist – Benefits & Leave (Remote)
University Of Texas San Antonio (UTSA)
San Antonio, TX
01.2021 - 06.2023
- Responsible for overseeing the HR functions for timekeeping and leave, benefits, FMLA, benefit and retirement, payroll processing, military, workers’ compensation leave, and auditing.
- Provide extensive customer service to over 8,000 staff, professors, executive administration, and all retired members of the University of Texas system statewide.
- Audit benefit files, timekeeping, processes, and FMLA.
- Ensure compliance with state and federal laws and regulations by working closely with Legal Employment Lawyers with weekly meetings.
- Conduct New Employee Orientation.
- Proficient in Kronos HRIS, USPS Comptroller, TRS benefits, and CAPPs HRIS/Payroll.
Customer Service (Remote seasonal)
Academy Sports Retailer
Houston, TX
10.2020 - 12.2020
- Responsible for customer service for all incoming calls during holiday season.
- Assist customers with purchases, returns and finding shipments due to first COVID year.
Stocker
Dollar Tree
Houston, TX
04.2020 - 05.2020
- Responsible for stocking essential goods for store to open.
Human Resources Manager
Texas Juvenile Justice Department
Austin, TX
10.2015 - 09.2019
- Responsible for overseeing the HR functions for timekeeping and leave, benefits, FMLA, payroll processing, military, HRIS system maintenance, workers’ compensation, medical support orders, and auditing.
- Provide extensive customer service and training to employees statewide, facility human resources and executive administration.
- Audit files, timekeeping, processes, FMLA usage and files, workers’ compensation packets.
- Ensure compliance with state and federal laws and regulations.
- Complete and track essential reports over several years for trends, compliance, and potential issues arising. Additional monthly, quarterly and annual reports submitted to the Governor, other state agencies and Legislative Boards.
- Work with facility HR staff to meet payroll deadlines, timekeeping issues, FMLA, workers’ compensation reports, death notifications for benefits, and corrections as needed.
- Assist with training, reviewing policies and processes, reviewing reports for accuracy, and meeting payroll deadlines.
- Conduct New Employee Orientation (NEO), assist in writing NEO scripts for field HR staff conducting NEO, and monitoring forms for updates.
- Assist staff during Reduction In Force (RIF) closures, provide customer service, complete exit interviews and assist with relocation to other facilities if requested.
- Proficient in Kronos HRIS, USPS Comptroller, ERS benefits, and CAPPs HRIS/Payroll.
Lead Employment Specialist
Texas Juvenile Justice Department
Austin, TX
10.2014 - 09.2015
- Monitor the employment process and related operations for the agency's employment program.
- Provide extensive customer service to Applicants, hiring authorities, and facility human resources and administration.
- Process employment packets, post vacancies, completing background checks and maintaining tracking system.
- Invest in recruitment activities to assist the field HR with statewide vacancies and hard to fill positions.
- Assist in training, reviewing job descriptions, policy and processes.
- Conduct New Employee Orientation for new employees explaining benefits, TYC policies and procedures.
- Complete E-Verify with Homeland Security, track work permits for non-permanent staff to stay in complaint with continued work privileges.
- Create a tracking system (pre-CAPPS) to ensure packets were handled timely by HR staff and hiring managers.
- Audit files for accuracy, process and complete.
- Work with policy writer in researching and updating policies.
Employee Relations Specialist
Texas Juvenile Justice Department
Austin, TX
08.2014 - 09.2014
- Process grievances, policy, complaint and review.
- Assist facilities and half-way houses with disciplinary and legal review.
- Review exit surveys completed by separating employees.
- Investigate EEO complaints.
- Assist supervisors to timely submit grievance decisions.
- Assist other co-workers with work to complete by deadlines in other areas of HR.
- Work with policy writer in researching and updating policies.
Human Resources Administrator
Texas Juvenile Justice Department
Corsicana, TX
08.2012 - 07.2014
- Supervise 4 staff, provide customer service, counseling, employee relations and assistance to over 300 employees and administration.
- Process benefits, employment, position management, workers' compensation and State Office of Risk Management, timekeeping and leave balances, FMLA, ADA and medical processing, disciplinary, grievances, TYC & HR policy clarification, federal and state laws compliance, personnel filing, open records requests, termination hearings, unemployment reviews, EEO, retirements, PARs and step reviews for payroll.
- Audit HRIS system for accuracy of information entered and completed, personnel and confidential files, workers’ compensation, employment packets, FMLA folders and sick leave usage, and performance evaluations conducted.
- Work closely with administration in all areas of human resources, for compliance of policy and laws, and disciplinary investigations.
- Assist facility staff during facility closure in December 2013, continued work at Corsicana during transition and completed personnel file tracking and purging for all terminated files dating back from the 1890's to 2013.
Human Resources Administrator
Texas Youth Commission
Crockett, TX
08.2009 - 07.2011
- Supervise 3 staff, provide customer service, counseling, employee relations and assistance to over 300 employees and administration.
- Process benefits, employment, position management, workers' compensation and State Office of Risk Management, timekeeping and leave balances, FMLA, ADA and medical processing, disciplinary, grievances, TYC & HR policy clarification, federal and state laws compliance, personnel filing, open records requests, termination hearings, unemployment reviews, EEO, retirements, PARs and step reviews for payroll.
- Audit HRIS system for accuracy of information entered and completed, personnel and confidential files, workers’ compensation, employment packets, FMLA folders and sick leave usage, and performance evaluations conducted.
- Work closely with administration in all areas of human resources, for compliance of policy and laws, and disciplinary investigations.
- Assist facility staff during facility closure including RIF, HR management, staff relocations and retirements.
Human Resources Specialist II
Texas Youth Commission
Crockett, TX
06.2002 - 08.2009
- Perform payroll processing & data entry, timekeeping & audits.
- Process Kronos HRIS data entry, workers’ compensation, benefit election forms with employees, summer enrollment.
- Audit work in status reports, employment logs, develop programs to organize office with workload.
- Created tracking systems for payroll PARs, timekeeping, attendance, new hire packets, workers’ compensation and FMLA.
- Audit various files and paperwork to reduce the error rate of processing, especially information submitted to Central Office for processing.
- Conduct NEO, explained TYC & HR policies, benefits, and payroll, and created badges.
- Perform duties as Acting HRA that included policy clarification, position management, FMLA, ADA, disciplinary, grievances, and open records.
- Train HRAs, backup to other positions for benefits and employee relations.
- Assist in closing Hamilton and Marlin facilities.
Human Resources Clerk/Secretary
Workco Staffing/TYC
Crockett, TX
02.2002 - 05.2002
- Perform filing, payroll audits, timekeeping data entry, workers' compensation, and data entry updates.
- Create facility flow chart, vacancy list for employment, and assisted Business Office with budget reports for OT payments.
- Process payroll and overtime PARs.
- Audit FMLA and timesheets submitted by supervisors.
Executive Assistant, Accountant, HR & Payroll
Busick Properties
San Antonio
01.1999 - 10.2001
- Process financial information for properties & construction, banking, accounts payable & receivables, costing out insurance proposals & expenditures.
- Maintain construction and personnel files.
- Provide employee relations, payroll for both company and contractors, timekeeping, employee relations, punch out construction units, common link between property management and owner.
- Audit files, properties, property paperwork and accounting, and processes reviewed with the owners.
- Supervise storage unit property & employees.
- Develop policies and procedures regarding properties, staff and new construction.
- Work with Permit Department in receiving approval for construction permits.
- Audit properties semi-monthly to ensure staff were following policy and submitting correct payment details as well as vacancies.
Education
Associates Degree - Senior Accounting
Hardbarger Jr College/NCSU
Raleigh, NC01.1989
Skills
- Customer service
- Booking systems
- Itinerary creation
- Travel planning
- Administrative tasks
- HRIS management
- Team collaboration
- Team building
- Benefit administration
- Organizational development
Accomplishments
- Exceeded & Became the Role Model for the TYC HRIS system
- Created & Role Model for Employee Orientation Script
- Employee of the Month, TYC, 2008
- Exceeded target turnaround for over 3,000 Employees during CAPPS conversion for payroll to process within 3 days
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Agent
Zgolli Travels LLC
10.2024 - Current
Human Resources Specialist – Time and Leave Analyst
Texas General Land Office
06.2023 - 09.2024
Human Resources Specialist – Benefits & Leave (Remote)
University Of Texas San Antonio (UTSA)
01.2021 - 06.2023
Customer Service (Remote seasonal)
Academy Sports Retailer
10.2020 - 12.2020
Stocker
Dollar Tree
04.2020 - 05.2020
Human Resources Manager
Texas Juvenile Justice Department
10.2015 - 09.2019
Lead Employment Specialist
Texas Juvenile Justice Department
10.2014 - 09.2015
Employee Relations Specialist
Texas Juvenile Justice Department
08.2014 - 09.2014
Human Resources Administrator
Texas Juvenile Justice Department
08.2012 - 07.2014
Human Resources Administrator
Texas Youth Commission
08.2009 - 07.2011
Human Resources Specialist II
Texas Youth Commission
06.2002 - 08.2009
Human Resources Clerk/Secretary
Workco Staffing/TYC
02.2002 - 05.2002
Executive Assistant, Accountant, HR & Payroll
Busick Properties
01.1999 - 10.2001
Associates Degree - Senior Accounting
Hardbarger Jr College/NCSU
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