Lisa Zimmerman
Newburg,PA
Summary
Compassionate Social Worker with 27 years of comprehensive experience providing social services to the elder population to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for resident resources and conducting thorough home visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
Healthcare Social Worker
Thornwald Home
Carlisle, PA
10.2022 - Current
- Provided direct social work services to individuals and families in a nursing home setting.
- Developed individualized service plans for residents to address their individual goals.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, doctors and nurses to coordinate care for our residents.
- Maintained accurate records of our residents progress and interactions according to DOH standards.
- Attended team meetings and provided feedback on case updates and recommendations.
- Participate in professional development activities such as seminars and trainings.
- Coordinate referrals to outside agencies for additional services such as housing, therapies, meals on wheels.
- Discuss medicare and insurances with residents/families.
- Assist families with application for Medical Assistance.
- Completed intake assessments with residents and discuss discharge goals.
Manager of Home Care Services
Homestead Village Retirement Community
Lancaster, PA
03.2021 - 04.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the homecare department.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards set by Department of Health.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
Residential Social Worker
Homestead Village Retirement Community
Lancaster, PA
10.2015 - 03.2021
- Facilitated a Care Giver Support Group for residents struggling with the physical, mental and emotional stress of caring for a sick loved one.
- Conducted assessments of residents needs and prepared detailed case notes for documentation purposes.
- Assisted residents in accessing community resources such as private duty, meals on wheels, therapy services,
- Assisted residents with medicare and insurance questions, signing onto new services, and billing questions.
- Advised and supported family members on how to best provide care for their loved ones.
- Served as a liaison between the resident and family regarding any concerns about the resident's well-being.
- Maintained strong relationships with external agencies involved in providing support services for residents.
Education
Bachelor of Arts - Sociology With A Concentration in Social Work
Immaculata University
Immaculata, PA05-1996
High School Diploma -
Lancaster Catholic High School
Lancaster05-1992
Skills
- Client Advocacy
- Discharge Planning
- Client documentation
- Records Management
- Patient-centered care
- Community Resources
- Compassionate
- CPR, First Aid, AED
Timeline
Healthcare Social Worker
Thornwald Home
10.2022 - Current
Manager of Home Care Services
Homestead Village Retirement Community
03.2021 - 04.2022
Residential Social Worker
Homestead Village Retirement Community
10.2015 - 03.2021
Bachelor of Arts - Sociology With A Concentration in Social Work
Immaculata University
High School Diploma -
Lancaster Catholic High School